Chatbots by Synthetix

London 2012 a chatbot / virtual agent representing The London Organising Committee for the Olympic Games and Paralympic Games Ltd

chatbot, chatterbot, conversational agent, virtual agent London 2012 Synthetix launched a smartAgent for the London 2012 Olympic website in early 2009. Visitors to the website can click on "? Ask a question" and are greeted by one of several virtual staff who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the number of routine inbound enquiries via telephone and e-mail.

The smartAgent technology allows site visitors to ask natural language questions whilst also navigating them around the website. The smartAgent has a diverse set of knowledge that is growing by the day, users can ask "How can I get tickets?","How can I get a job with you?","What does your logo represent", "I want to be a volunteer" or even "What sports will take place in the main stadium?".

The Synthetix.info service is being used to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis allow customers to better served both online and offline. The conversation logs also ensure that the knowledge contained within the smartAgent is always up to date.

Jean a chatbot / virtual agent representing Synthetix

chatbot, chatterbot, conversational agent, virtual agent Jean Jean is the smartAgent that sits on the Synthetix website. She is a guide to Synthetix and their products.

By asking Jean questions she will tell you how to cut your customer service costs whilst at the same time increasing sales opportunities and maintaining first class customer care. Synthetix smartAgent automates customer service on your website, dealing with your users' questions instantly and reducing inbound traffic to your contact centre. And brandAgent adds engaging chat functionality to your online marketing. If you'd like to find out how, just ask Jean a question.

Marion a chatbot / virtual agent representing Kingston Unversity

chatbot, chatterbot, conversational agent, virtual agent Marion Kingston University re-launched its international student portal and put smartAgent at the core. Potential new students from all over the world have been engaging with one of six characters who show them around University and answer questions about life as an international student, not only at Kingston but also the United Kingdom. The smartAgent is available 24 hours a day, seven days a week, crucial when dealing with enquiries from any time zone.
Page 1 of 1 pages with 3 chatbots 1