| by The Selfservice Company since Sep 2009 in German, TV & E-Entertainment, Customer service, Campaign, Knowledge_management, Sales |
| by Artificial Solutions since Jan 2003 in Swedish, webbot, Government |
Anything to declare? Ask Sandra!
With Sandra, the Swedish speaking virtual customs official, Swedish customs has established an information service that is aimed at Swedish vacationers as well as international customs officials requiring information regarding the import of goods into Sweden. Since the import and export conditions are dependent on the country one is traveling from Sandra offers an individual consultation. Sandra is also a travel assistant and answers passport questions for users on the Website of two travel agencies; Fritidsresor and Vingresor. Sandra only speaks Swedish.
| by The Selfservice Company since Apr 2009 in Dutch, webbot, Customer service, Sales |
| by The Selfservice Company since Oct 2006 in Dutch, webbot, Fashion, Customer service |
| by Ecreation since Dec 2006 in Dutch, Live Messenger, Culture, Mediation |
| by Artificial Solutions since Jan 2003 in Swedish, webbot, Government |
In many municipalities in Sweden citizens can get information online about their municipality and services via Interactive Assistants. One of the municipalities is Malmö, the commercial centre of southern Sweden and an international city. On Malmö´s Website you can ask questions to the Interactive Assistant Sara. She has an extensive Knowledge base, and if Sara can´t help the user, she is able to turn users over to customer service through chat. Malmö was chosen IT-Municipality of the Year in Sweden 2005. Thousands of citizens are continuously using the self-service channel every month since launch.
| by Artificial Solutions since Jan 2003 in Swedish, webbot, Telecom & Utilities |
Tele2 is Europe’s leading telecommunication operator and delivers products and services within mobile communication, Internet, computing, cable-TV etc. To help out with their customer service, the Interactive Assistant Sara helps customers online. Sara answers questions about Tele2´s services and pay-as-you-go cards.
| by Artificial Solutions since Jan 2003 until Apr 2009 in Spanish, webbot, Health & care, Customer service |
Your health care specialist Sara
At DKV Seguros Website, the Spanish daughter of the DKV (Deutsche Kranken Versicherung), Interactive Assistant Sara functions as a simultaneous host, consultant, navigator and search engine. Among her many capabilities she can, if asked, list physicians and hospitals, search for a nearby pharmacy, look up technical terms in a health encyclopaedia, work out a health plan together with the user and offer advice about the products of DKV Seguros or answer general health questions. She also assists in filling out formulas and can refer interested customers, along with the dialogue transcript and contact data via Email, to the contact centre.
| by Artificial Solutions since Dec 2007 in Norwegian, Live Messenger, Learn & Lookup |
| by Princeton Artificial Intelligence since Jan 2000 in English, webbot, Proof of Concept |