i8 is a web robot for Jiangsu branch of China Mobile. China Mobile users can visit the website of Jiangsu branch and click the icon of i8 to talk with him. Currently i8 knows about 9000 business points and can answer almost all the general questions about mobile businesses. If there are questions i8 cannot answer, he will transfer the question to an online CSR or switch it to the forum for solvement. i8 system technicians collect user's questions and make analysis, then improve it to make i8 more smart and intelligent.