Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services

Phoebe a chatbot / virtual assistant representing Photobox

since May 2012 in English, Web, Branded conversations, Customer service, Knowledge management, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Phoebe Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.

PeTE a chatbot / virtual assistant representing AT&T

     since May 2012 in English, Web, Animals & aliens, Branded conversations, Customer service, Knowledge management, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent PeTE The PeTE, a truly helpful Virtual Assistant for the newly developed AT&T corporation.

The PTE at AT&T provides business customers exclusive access to sample code, APIs, SDKs and technical documentation for building mobile productivity solutions for enterprises of all sizes.

PeTE from InteliWISE.com is helping customers with intent - recognition search and customer - engagement triggers. It has like a cool avatar too - The Parrot.

Fleur a chatbot / virtual assistant representing InShared

since Apr 2012 in Dutch, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Fleur The virtual assistant has the typical look and feel of InShared. Fleur is made of a pink drawing combined with a black and white photo. Therefore she fits really well into the website of InShared. Fleur answers all kinds of questions about products and services thoughout the website: homepage, subpages en contact page.

Next to answering questions we’ve added a few functionalities:
• Contextual faq’s are related to the customer question.
• Page related FAQ’s on the subpages give suggestions for relevant information given the webpage.
• The 5 FAQ’s on the contact page are related to the top 5 most asked questions per e-mail.

Virtual Assistant a chatbot / virtual assistant representing Autodesk

by Creative Virtual since Apr 2012 in English, Web, Branded conversations, Customer service, Electronics & hardware, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Autodesk's first Virtual Assistant is available 24/7 to answer login, installation, eligibility and activation questions on the Autodesk Education Community website.

Allie a chatbot / virtual assistant representing Allianz Australia

by Creative Virtual since Mar 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Allie Allianz's virtual online assistant Allie can be launched from the company homepage. She is available 24/7 to answer questions about a wide range of insurance products.

Anna a chatbot / virtual assistant representing PKR

since Mar 2012 in English, Web, Customer service, Facial expressions, Gaming, Gesture recognition, Gestures, Knowledge management, Sales, Text recognition, Text synthesis, TV & gaming, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.

Wirtualny Doradca Alior a chatbot / virtual assistant representing Alior Bank

     by InteliWISE since Mar 2012 in Polish, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Wirtualny Doradca Alior In the three years since its launch, Alior Bank has secured a significant position in the Polish banking sector.
Virtual Assistant on Alior Bank website is designed to answer customers' questions about creating online account and helps them find essential information. In addition, the Virtual Agent is knowledgeable about the most common issues that users may have with online banking.

Wirtualny Doradca Ubezpieczeniowy a chatbot / virtual agent representing Warta

     by InteliWISE since Feb 2012 in Polish, Web, Customer service, Finance & legal, Text recognition, Search box, Commercial
chatbot, chatterbot, conversational agent, virtual agent Wirtualny Doradca Ubezpieczeniowy WARTA Insurance and Reinsurance Company maintains a steady position as the second largest insurer on the Polish market. New website presents the Virtual Agent module integrated with search engine.

Wirtualny Doradca dla Kupujących a chatbot representing PayU

     by InteliWISE since Feb 2012 in Polish, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Trade, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Wirtualny Doradca dla Kupujących PayU allows for quick and easy online shopping, including Allegro auction platform. Virtual Agent helps buyers resolve transaction problems.

Jon a chatbot / virtual agent representing Morrisons

     by Synthetix Ltd since Feb 2012 in English, Web, Branded conversations, Cooking, Customer service, Gestures, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jon Synthetix has successfully deployed another integrated Virtual Assistant solution for Morrisons supermarket.
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