Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services
chatbot, chatterbot, conversational agent, virtual agent Servicebot-3 I'm a robot developed for virtualization of care, promoting improvement in the level of user satisfaction, increased accessibility of care services, standardization in service delivery, I am also able to develop intelligent dialogues, which can perform queries, update, validate and record data in external systems, perform transactions and decisions.
chatbot, chatterbot, conversational agent, virtual agent Javier Javier, a Virtual Agent developed by BotGenes, works as a Virtual Advisor in Sustentum; an organization specialized in strategic management of information and communication systems.

He has studies in Information Systems, and enjoys giving information about the services offered by Sustentum to those who are interested.

Javier uses the more advanced "brain" developed by BotGenes with more than 400,000 decision rules, allowing him to handle thousands of regionalisms, typos, spelling and grammar error and also contextualize answers.

He integrates PLN technologies, Natural Language Processing, with TTS, Text to Speech, also offering Chat, audio streaming and an animated 3DAvatar.

chatbot, chatterbot, conversational agent, virtual agent Vera Vera is the virtual employee of Randstad. Randstad is one of the largest companies in the recruitment industry. Vera helps you to log in to the portal "My Randstad'.
After the user has logged Vera helps with:
submit payslips
call in sick
submit vacancies
apply for a job
holiday requests

Amanda a chatbot representing Anglian Water

chatbot, chatterbot, conversational agent, virtual agent Amanda Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.
chatbot, chatterbot, conversational agent, virtual agent Emily Launched in October 2012, "Ask Emily" is an Intelligent Virtual Assistant created by Next IT for financial-services provider SWBC. As one of its many services to lenders, SWBC ensures that items paid for with a loan are properly insured. If a lack of coverage is detected, SWBC contacts the borrower in a lender-branded letter, presenting options for rectifying the problem.

Prior to the introduction of “Ask Emily,” borrowers were directed to either a call center or a conventional website. With their new IVA, SWBC gives lenders a competitive advantage by allowing borrowers to resolve their insurance issues on their own time, 24/7, using natural-language conversation. Emily answers any insurance-related questions borrowers may have, allowing them to quickly return their loans to good standing and helping them maintain a positive relationship with the lending institution.

Julie a chatbot / virtual assistant representing Amtrak

chatbot, chatterbot, conversational agent, virtual agent Julie Amtrak customers have an additional resource for information with the launch of the new intelligent virtual online assistant, “Ask Julie,” on Amtrak.com. “Ask Julie” provides answers to customer questions, all in her own voice and personality.
chatbot, chatterbot, conversational agent, virtual agent Magda Magda is a Virtual Advisor on the Towarzystwo Ubezpieczeń Link4 website. Link4 was the first insurer in Poland to initiate the sale of motor vehicle insurance via the Internet and telephone. The direct form of sales has also gained a lot of interest among customers, thanks to which Link4 could expand its range to include home and travel insurance.

The Virtual Advisor's task is to support the Internet sales channel by providing the user with the opportunity to contact the Link4 advisor around the clock. This is possible thanks to an extensive knowledge database covering motor vehicle, property and travel insurance. Ewa can reply to questions such as: how to pay your premiums, the compensation payout process, how to extend your insurance, how to report a car sale, what can be insured when renting a property, and what to look out for when choosing an insurance company. In addition, the Virtual Advisor is equipped with the Live Chat feature.

Julia a chatbot representing Casa del Libro

chatbot, chatterbot, conversational agent, virtual agent Julia Julia, the Virtual Assistant of Casa del Libro, bookstore chain, provides answers for the users related to buying, returning and sending books, etc., as well as giving information about their orders, and support for any problem that might occur.

Julie a chatbot / virtual assistant representing Mon Album Photo

chatbot, chatterbot, conversational agent, virtual agent Julie A new virtual assistant to help customers of the site www.monalbumphoto.fr.
chatbot, chatterbot, conversational agent, virtual agent Olivier Olivier is the Customer Service Virtual Assistant of Lyonnaise des Eaux. He answers thousands of questions every month on payment, invoices and all the clients' requests regarding their contract.

After 12 months, he has reduced by 30% the number of entering e-mails to the Customer Service department.

Any answer of Olivier includes:

- Full body, facial and lips animations
- A vocal answer, generated in Text-to-Speech
- A textual answer in a text balloon
- Answer complements in an optional screen
- Suggestions for indepth information search
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