Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services

TIA a chatbot / virtual agent representing Telecom Slovenia

       by ArtiSol since Jul 2011 in Slovene, Web, Branded conversations, Customer service, Facial expressions, Gestures, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent TIA Customer Care Agent capable to answer questions related to clients organization products and services. Specially focused on:

1. General Information
a) Headquarters
b) Telekom Slovenia attitude towards the
c) Environment
d) Careers in Telecom Slovenia
e) Customers Telekom Slovenia

2. Subscribers:

a) Itemized bill
b) The cost of reprimand
c) Subscription
d) Addendum to Cell

3. Sales:

a) How to become a subscriber service Telekom Slovenia
b) Special offer SiOL / Action SiOL
c) Special offer mobile phones
d) Participation in the Loyalty / Loyalty program

4. Technical assistance:

a) Vacation
b) Internet speed
c) Sending MMS
d) Using Integral
e) Welcome speech to voice

Emma a chatbot / virtual agent representing Toys R Us

since Jul 2011 in English, Web, Children, Customer service, Sales, Text recognition, TV & gaming, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Toys 'R' us, Britain and the World’s leading toy megastore was looking to enhance and improve online customer experiences. Emma has been supporting ToysRus.co.uk online customers with key purchasing information such as Delivery and Gold Cards and as a result, Toys 'R' us has seen an increase in customer satisfaction and a reduction of calls and emails into the contact centre. Emma also guides customers in finding specific product lines alongside support information to greatly assist with reducing the basket abandonment rates.

Ewelina a chatbot / virtual assistant representing WSEInfoEngine SA

     by Stanusch Technologies since Jul 2011 in Polish, Web, Customer service, Facial expressions, Gestures, Speech synthesis, Text recognition, Text synthesis, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewelina Ewelina is a Virtual Advisor on Infoengine website. Infoengine specializes in public relations and investor relations. Ewelina gives information about her company and the main products. What is more, she tells about companies which her employer cooperate(s) with (in full details). Ewelina also knows exactly what is the mission of her company.

Piotr Kowalski a chatbot / virtual agent representing Citi Handlowy

     by InteliWISE since Jul 2011 in Polish, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Gestures, Speech synthesis, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Piotr Kowalski InteliWISE created a whole virtual branch of bank where client can receive answers to all the questions that are bothering him or her. It is a new approach to the bank customer service on-line.

Emilie a chatbot representing Numericable

by Virtuoz since Jun 2011 in French, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emilie Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers.

Ewa a chatbot / virtual assistant representing Bank Zachodni WBK

     by Stanusch Technologies since Jun 2011 in Polish, Web, Customer service, Finance & legal, Speech synthesis, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa Ewa is a Virtaul Assistant of the BZ WBK Bank. Ewa is a customer service assistant of new BZ WBK offer named "Loan on Click". She helps the customer during the loan request process on BZWBK24 website. Passing all the steps with Ewa allow the customers to receive loan online.
Ewa also provides all information related to the "Loan on Click" offer like what are the pluses, what's the maximum amount of loan the customer can request and how long does he have to wait for it.

Agata a chatbot / virtual assistant representing Technika IT

     by Stanusch Technologies since Jun 2011 in Polish, Web, Customer service, Government, Speech synthesis, Text recognition, Avatar, Amateur
chatbot, chatterbot, conversational agent, virtual agent Agata Virtual Agata is an advisor on a Register office services platform. The aim of this project is to deliver e-services to the people who need help in cases related to events of their life. Agata advises people how to proceed with all the aspects related to registry office. She can provide information about child registration, recognition of paternity, adoption, marriage, divorce, death, testament, or a surname change.

Ева a chatbot / virtual assistant representing Barlinek SA

     by Stanusch Technologies SA since Jun 2011 in Russian, Web, Customer service, Home & living, Speech synthesis, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ева Eva is a Virtual Assistant of Barlinek SA, one of the biggest manufacturer of natural wooden floorings in the world. The role of the assistant was performed by Małgorzata Podkowa - Domańska, who is a designer of interior decoration. The main task of virtual Ewa is to give advices about wooden floorings. Ewa can answer such questions as: How to lay and glue floorboard? How to clean the floor? Which elements should I pay attention to while laying a wooden floor ? what is needed to lay the floor? and many others about Barlinek products. An additional distinguishing feature of this virtual assistant is able to use LiveChat. It's helpful in situation when virtual assistant can't answer the question. Then the system proposes to start LiveChat, where you can have live chat with a Barlinek's consultant.

Vueling a chatbot / virtual assistant representing Vueling

     since May 2011 in Spanish, Web, Branded conversations, Customer service, Mobility, Sales, Search box, Commercial
chatbot, chatterbot, conversational agent, virtual agent Vueling Vueling is a Virtual Assistant for the spanish Airline Vueling. It's designed to help users browse through the airline's website or learn more about the company. It's also capable of helping users perform the online check-in, guiding them through the whole process. It can also help users buy tickets online.

Because it's a "5th generation" Virtual Assistant, it can understand natural language, show emotions and even comprehend ambiguous phrases. It' can also engage in a social dialogue or correct spelling mistakes.

Vueling a chatbot representing Vueling

     since May 2011 in English, Web, Branded conversations, Customer service, Mobility, Sales, Faceless, Commercial
chatbot, chatterbot, conversational agent, virtual agent Vueling Vueling is a Virtual Assistant for the spanish Airline Vueling. It's designed to help users browse through the airline's website or learn more about the company. It's also capable of helping users perform the online check-in, guiding them through the whole process. It can also help users buy tickets online.

Because it's a "5th generation" Virtual Assistant, it can understand natural language, show emotions and even comprehend ambiguous phrases. It' can also engage in a social dialogue or correct spelling mistakes.
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