Virtual agents / Chatbots
in Canada

Shaw Communications introduced Ask Amy, (located on www.Shaw.ca) to the world in December 2009 and she is doing a fantastic job. You can ask her how much it costs to call Ireland with your digital plan, what is on TV tonight, or even what bundle is best for you and she will immediately answer your question in a pleasant and helpful way. (“Amy” also has a great personality so feel free to ask her about her favorite movie or vacation!) In addition, Next IT and Shaw implemented an internal “Super Amy” who has been supporting over 5,000 Shaw contact center agents for eight months, improving operational efficiency while providing a better customer experience.

Azureon is a personality chatbot. It gives wisdom as answers. For example: ´Do not go down the hall way to the left. There are some strange goings on down there´ or ´Truth is very hard to find, in this life´ 

Find what you’re looking for at your fingertips using the YellowPages.ca IM Search Agent. Just add poynt@yellowpages.ca to your Windows Live Messenger!

The Chatbot Game makes chatbot programming easy and fun using simple Google-like chat rules in a reddit-like game.  Specifically, there is one chatbot whose personality and expertise are determined by players of the game.

The Chatbot Game is a bit like a social news site such as reddit. To play the game, you submit chat rules, which you can think of as being similar to news submissions. Voting on these chat rules occurs during the chats.  Higher scoring rules are more likely to be used for a chatbot response.  Spying on chats involving your rules corresponds to viewing your news submissions’ comments. Your score corresponds to karma.

Nomino is a proof of concept of the Canadian chatbot developer Coginov. Nomino Virtual Assistant acts as a customer service representative for a Web site. Nomino answers customer questions, manages frequently asked questions, and displays the pages that users are looking for.

Nomino is a proof of concept of the Canadian chatbot developer Coginov. Nomino Virtual Assistant acts as a customer service representative for a Web site. Nomino answers customer questions, manages frequently asked questions, and displays the pages that users are looking for.

Randall is a chatbot: a program to imitate human language. It learns by mimicking what is said to it and will often put words together into original, though fractured and silly, sentences. “Randall” is an acronym that stands for “Recursively Analyse

Anna is IKEA’s virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like ‘what’s your name?’ On top, she shows emotions, for example if she couldn’t find information you are looking for.