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Low Cost Holidays

(Low Cost Holidays)

Since May 2010 in English, Web, Travel, Customer service, Text recognition, Branded conversations, Commercial
Chatbot Low Cost Holidays, chatbot, chat bot, virtual agent, conversational agent, chatterbot
Synthetix has successfully deployed another smartAgent into the Travel and Tourism sector for Low Cost Holidays. Visitors to http://www.lowcostholidays.com click on the Help & Information tab and are connected with a smartAgent which is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries (both e-mail and calls) to their contact centre. It was launched at the time of the volcanic ash crisis and immediately became one of Synthetix busiest deployments.

Additional comments by developer Synthetix:
The smartAgent allows users to ask natural language questions about holiday destinations and pre/post booking queries whilst also navigating them around the website. In addition, the agent template displays those questions which are asked the most, to provide customers the quickest route to answers. The smartAgent also has a number a pre-programmed conversational goals to attempt to increase sales and impart essential information. The smartAgent has a wealth of knowledge, users can ask "What is my baggage allowance", "When will I receive my tickets?" or even "What terminal am I flying from?".

Low Cost Holidays are also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Low Cost to better serve both their online and offline customers and make sure that the tool always has up to date information.

If you want to interact with the smartAgent on the Low Cost Holidays site, you can click on the Help and Information tab at http://www.lowcostholidays.com - otherwise why not talk to Jean and find out what a Synthetix solution can do for your company.

How smartAgent is helping

Answering customer queries without having to phone or e-mail
Reducing CRM costs
Improving customer satisfaction and loyalty
Providing a feedback mechanism for customer wants and needs
Providing a mechanism to optimise online and offline content
 
Chat Now!
Web:
http://www.lowcostholidays.com
 
Chatbot Details
Developer: Synthetix (All chatbots by Synthetix)
Organisation:Low Cost Holidays
Country:United Kingdom
Language:English
Themes:Travel
Features:Text recognition, Avatar
Application:Customer service, Branded conversations
Synonym used:Chatbot
Started:May 2010

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Comments

There are 2 comments:
Portrait Germany Sam Jones arrow Oct 20, 2010
I live in Germany and would love to travel to Budapest. What is the best time to go and where can I get the best deal for flight and hotel booking?
Portrait Morocco johan arrow Jan 19, 2012
marocana
 

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    • 1971 (1)
      • January (1)
    • 1966 (1)
      • January (1)

Gallery

  • View global chatbots gallery

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Chatbot info

  • What is a chatbot?
  • Add your chatbot(s)!
  • Virtual agent

The Chat Bot Future

A chat bot is a humanlike conversational character. Its conversational skills and other humanlike behaviour is simulated through artificial intelligence. It often acts as a virtual assistant and it can have its own visualisation through an avatar or it is faceless. We expect that through the years every conversational chat bot will grow into a real virtual human.

International Media Enquiries

Erwin van Lun
CEO/Founder Chatbots.org Email Erwin
Phone (GMT +1):
+316 21 567 657
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Synonym Compilation

161 Synonyms
30 points Add your Chatbot

Hot on AI Zone

AI forum hosted by Chatbots.org

  • Ontology
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News News News

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Latest chat experiences

Talk to me!!!

1 day, 5 hours ago by you dont need to know.. reacting on ‘Evie’.

Very limited.

May 16, 2013 by Dan reacting on ‘Jess’.

Problemas para conectarse a la base de datos

Is all I got from this bot.

May 16, 2013 by Dan reacting on ‘Juan Cruz’.

Build your own!

Tools to create and host your own chatbot:
  • AI Buddy
  • AI Pioneer
  • Avatars Market (Polish)
  • Botégo
  • BotPlatform
  • Chatbot4U
  • Create My Assistant
  • Do You Dream Up
  • Imified
  • Infs Intellectual Agents
  • MyBot
  • MyCybertwin
  • Pandorabots
  • Personality Forge
  • Ysalaya.org
  • Zabaware

Tools for avatars:
  • Ava guide
  • Cantoche
  • CodeBaby
  • SitePal
  • Voki

Now on ErwinVanLun.com

  • Buycott helps you analyse behavior of brands on the retail floor
  • Let’s print a house in 3d! A sky craper? Or a pyramid!
  • Google Music: another chapter in paying for content
  • Enhance all traditional switches and buttons with AR
  • Motion Magnification: Computers Revealing Invisible Motion in Video

Other Directory

The Chatterbot Collection

Now on Singularity Institute

  • When Will AI Be Created?
  • Advise MIRI with Your Domain-Specific Expertise
  • Five theses, two lemmas, and a couple of strategic implications
  • AGI Impacts Experts and Friendly AI Experts
  • “Intelligence Explosion Microeconomics” Released

Looking for a speaker?

Erwin Van LunFuturist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.

 
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The Team (read about the community)

  • Arthur de Wolf
  • Dave Morton
  • Erwin van Lun
  • Jetty van Kooij
  • Karolina Kuligowska
  • Xander Verduijn

Research Statistics

  • Library: 385 books
  • Publications: 1,553 journals & papers
  • Events: 619 academic conferences
  • Universities: 14,049 universities

Chatbot Statistics

  • Directory: 1,062 chatbots
  • Companies: 607 developers
  • Community: 59,440 members
  • Synonyms: 161 synonyms
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