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English description:
Magda is a Virtual Advisor on the Towarzystwo Ubezpieczeń Link4 website. Link4 was the first insurer in Poland to initiate the sale of motor vehicle insurance via the Internet and telephone. The direct form of sales has also gained a lot of interest among customers, thanks to which Link4 could expand its range to include home and travel insurance.
Polish description:
The Virtual Advisor's task is to support the Internet sales channel by providing the user with the opportunity to contact the Link4 advisor around the clock. This is possible thanks to an extensive knowledge database covering motor vehicle, property and travel insurance. Ewa can reply to questions such as: how to pay your premiums, the compensation payout process, how to extend your insurance, how to report a car sale, what can be insured when renting a property, and what to look out for when choosing an insurance company. In addition, the Virtual Advisor is equipped with the Live Chat feature.
Magda to Wirtualny Doradca na stronie Towarzystwa Ubezpieczeń Link4. Link4 jako pierwszy ubezpieczyciel w Polsce zainicjował sprzedaż ubezpieczeń komunikacyjnych przez internet i telefon. Forma sprzedaży typu direct, zyskała duże zainteresowanie wśród klientów, dzięki czemu Link4 mógł rozszerzyć swoją ofertę o ubezpieczenie mieszkań oraz podróży.
Zadaniem Wirtualnego Doradcy jest wspieranie internetowego kanału sprzedaży poprzez dostarczenie użytkownikowi możliwości skontaktowania się z doradcą Link4 przez 24 godziny na dobę. Jest to możliwe dzięki obszernej bazie wiedzy z zakresu ubezpieczeń dotyczących zarówno ubezpieczeń komunikacyjnych, nieruchomości oraz podróży. Ewa potrafi odpowiedzieć na takie pytania jak: w jaki sposób opłacać składki, jak przebiega proces wypłaty odszkodowania, co zrobić aby przedłużyć ubezpieczenie, jak zgłosić sprzedaż samochodu, co można ubezpieczyć przy wynajmowaniu mieszkania, a także na co zwrócić uwagę przy wyborze towarzystwa ubezpieczeniowego. Dodatkowo Wirtualny Doradca jest wyposażony w funkcję Live Chat. |
| Web: | |
| Chatbot Details | |
| Developer: |
Polish company engaged in research and development work on the artificial intelligence in business management. |
| Organisation: | Towarzystwa Ubezpieczeń Link4 |
| Country: | Poland |
| Language: | Polish |
| Themes: | Finance & legal |
| Features: | Facial expressions, Speech synthesis, Text recognition, Text synthesis, Gestures, Avatar |
| Application: | Customer service, Knowledge management |
| Synonym used: | Chatbot |
| Started: | Sep 2012 |
We will NEVER spam you, nor publish or sell your details to any third party. We hate spam, just as much as you do.
We’ll store all the details you enter on chatbots.org in our database and we maintain statistics of your visits with the sole reason to give you the best personalized service possible.
We make use of Expression Engine, one of the largest weblog publication systems in the world. US President Barack Obama has used it for WhiteHouse.gov. Our system makes use of a MySQL database.
If you are a chatbots.org member, you can access your personal data through your account panel after you login. Additionally, your statistics (number of visits, numbers of reactions, duration of your visits etcetera) will be accessible to you in the future. If you are a guest, please contact Erwin van Lun, founder and managing director of chatbots.org,with your question.
Chatbots.org allows members to build their profile on a dedicated profile page and show it to the outside world to help them to build their reputation as a chatbot expert. Chatbots.org also allows members to turn off this option if they prefer. However, when members have written a post or a reaction, the name they’ve entered in their profile will always be shown, including a link to their profile. If people click this link, a blocked page may be shown (dependent on your preference). We will create an ‘alias’ option in the future for those members who do not want to use their real names, but we strongly believe that professionals should reveal their identity.
If you aren’t a member, your e-mail address will be necessary when you leave a comment on the site, for follow-up comments, any questions we might have about your comment (which isn’t very likely) or for direct reactions.
As a member or a guest, we probably know your e-mail address and in some situations also your telephone number or residential address details. We will NEVER spam you, nor publish or nor sell your details to any third party. We hate spam, just as much as you do.
We will use your e-mail address to notify you about new comments in a post you commented on earlier (you are able to turn this option off for eacharticle), for account settings confirmations (if you’ve changed your password, for example) or for occasional notifications on major changes in the site (typically 1-5 per year). Obviously, we’ll use your e-mail address to send you the e-mail newsletters you’ve subscribed to. We may also approach you if you’ve left some brilliant comments on the site: we might want to work with you! We will not send you product or service offerings!
We will use your telephone details after we’ve tried to contact you via e-mail and this e-mail bounced, resulted in other error messages or you simply didn’t answer for some kind of reason. If we have the impression your e-mail address doesn’t work (anymore) we might contact you via phone.
We will use your residential address details when we need to ship something to you that we can’t send by email. Additionally we’ll mention your address on invoices.
We have a very small team (typically max five persons) that has access to your personal data. Please contact Erwin van Lun, founder and managing director of chatbots.org, for the most recent list of the individuals who can access your data. If you have subscribed to one of our newsletters, details like name and e-mail address will be made available to our e-mail service provider for single usage.
We´ll do all that we reasonably can to protect your data. Reasonable as we are not a large financial international institution or a military organization. You can expect us to follow all Expression Engine security guidelines, make backups and we don´t provide passwords to other individuals.
Unfortunately third parties try to destroy the web by putting comment spam (comments placed by robots, with links to dubious websites) onto websites and thus also on chatbots.org. We’ll do everything we can to avoid comment spam whilst also avoiding barriers for people to react (making reactions too secure or too complex will kill the dynamics of the site). It´s all about balance. Comment spammers don’t have access to your e-mail address. You can always unsubscribe to notifications on specific postings.
Please contact Erwin van Lun, founder and managing director of Chatbots.org, if you have any additional questions.
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