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i8 (Jiangsu branch, China Mobile)

since August 2009 in Mandarin, webbot, Telecom & Utilities, Sales

chatbot, chat bot, virtual agent, conversational agent, chatterbot i8

i8在线客服机器人是上海赢思软件技术有限公司为江苏移动开发的智能客服机器人。移动客户可以登录江苏公司网站，点击“爱帮在线”，即可向其咨询各类业务问题。“爱帮”机器人掌握了9000条移动业务知识点，基本覆盖了客户来电咨询的各类常规信息。碰到答不上的问题，“爱帮”也可人性化地让客户选择转向网上人工客服或进入“移动问答社区”。后台管理人员每日会根据客户提问的知识点进行“爱帮”机器人的信息更新与维护，使“爱帮”的大脑更加聪颖、充实。

English description:

i8 is a web robot for Jiangsu branch of China Mobile. China Mobile users can visit the website of Jiangsu branch and click the icon of i8 to talk with him. Currently i8 knows about 9000 business points and can answer almost all the general questions about mobile businesses. If there are questions i8 cannot answer, he will transfer the question to an online CSR or switch it to the forum for solvement. i8 system technicians collect user’s questions and make analysis, then improve it to make i8 more smart and intelligent.

Developer: Incesoft
Related Organisation: Jiangsu branch, China Mobile
Country: china
Language: Mandarin
Themes: Telecom & Utilities
Classifications: Sales

Contact details of chatbot, chatterbot, chat bot, virtual agent or conversational agent i8:
Chat on website

Started on August 2009

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There is 1 reaction on this article

Reaction by cherrie on Sep 27th, 2009 17:19

hihi…can u add me??

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i8 (Jiangsu branch, China Mobile)

Other chatbots (chatterbots, conversational or virtual agents) in Telecom & Utilities

Reaction by cherrie on Sep 27th, 2009 17:19

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