|
Since being introduced to the world by Alaska Airlines on February 7, 2008, Jenn has successfully answered over 7.7 million questions and garnered the advertising equivalent of $1M in media impressions. Most notably, Jenn deflected 25,000 calls per day during a snowstorm in 2008.
Additional comments by developer Next IT: "Our implementation of (Jenn) has exceeded my expectations. I am very comfortable that we'll meet my goals for operational efficiencies, enhancing the user experience and brand awareness. The results to date are outstanding." -- Steve Jarvis, VP Sales, Marketing and Customer Experience, Alaska Airlines Next IT is at the forefront of the design and implementation of natural language, self-service Virtual Experts for businesses and organizations. Next IT's Human Emulation Software™, ActiveAgent™, creates Virtual Experts that are redefining the communication between people and technology. ActiveAgent accurately understands content and intent to interpret natural language questions and deliver the right answer regardless of the question, language or channel used. Customers such as Alaska Air (http://www.alaskaair.com), BECU (http://www.BECU.org), U.S. Army (http://www.goarmy.com), Continental Airlines (http://www.continental.com), Merrill Lynch, and Shaw Communications (http://www.shaw.ca) have implemented ActiveAgent to improve the user experience with their existing knowledge, tools and applications to allow unstructured conversations across all customer touch points. For more information on Next IT, please email [email]info@nextit.com[/email] or visit http://www.NextIT.com. |
| How long is the flight to Paris? |
| Maria, please click on the ´chat on website´ and ask your question there again. Jenn will answer: Here is information on how to view or download flight information such as the flight frequency, enroute stops, meal service and approximate mileage between cities. View Page Good luck and have a nice trip. |
| I want to put my ski boots on a carry-on suite case with my personal items,meds etc. I will need to check another suite case which I believe I will be charged $20, is this correct? What are the restrictions for the carr-on suite case? Thank you, Jim |
| How do I go on-line to get a print out of by boarding pass. I have my confirmation codes. I have not done this before and I do not know the proceedure, please explain. Jim |
Comments
There are 5 comments: