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4256

Kathleen O´Malley

(Loftus Photography)

Since May 2008 in English, Web, Social, Text recognition, Commercial
Virtual Assistant Kathleen O´Malley, chatbot, chat bot, virtual agent, conversational agent, chatterbot
Our virtual assistant, Kathleen O'Malley, is waiting for you in the Customer Service Center. She is available 24 hours a day. Have a question? Simply type it in and she will verbally answer it for you.

Additional comments by developer SitePal:
Using an intelligent avatar, Dan and Dawnelle Loftus' Wedding & Special Event photography business increased productivity by 50%. Here's the story as shared by SitePal.

Company Overview

Loftus Photography specializes in Wedding & Special Event photography. The business is operated by husband and wife Dan and Dawnelle Loftus, who photograph approximately 25 weddings per year, in addition to numerous special events, engagement sessions, and family portraits.

Business Challenge

Loftus Photography's main goal for their website was to reduce the time needed to consult potential clients, which had been done solely over the phone or in person. The owners concluded that the generic questions constantly asked diminished their productivity and they wanted to find a solution to regain their valuable time.

The husband and wife team first implemented short video clips on their website which gave detailed, comprehensive information. Though this method seemed to help, the work involved in creating the video clips each time the company's product offerings changed or new information needed to be conveyed negated productivity gains. Because the video productions took hours and hours to complete, Dan and Dawnelle realized that the pre-created videos were not working.

SitePal Implementation

Dan came across SitePal while conducting online research for their website. When he saw the artificial intelligence feature of SitePal, Dan realized SitePal would be the perfect replacement for the company's video approach. Now, with any new information or service, he could update the content within minutes, saving hours of time.

Loftus Photography implemented "Kathleen O'Malley," a SitePal character with artificial intelligence, who communicates with potential clients. The company placed SitePal in several locations on their site. To start with, on their general website, "Virtual Kathleen O'Malley" assists with general information as well as photography specific questions and answers, which Dan implemented into the SitePal artificial intelligence database so that Kathleen could respond to any relevant questions from potential clients.

Once a client submits a quote request, they can log into the communications center to have a virtual meeting with their virtual assistant, Kathleen. The SitePal character walks clients through a few slides, explaining the quote and Loftus Photography services. The meeting is personalized with a greeting of the client's first name, their wedding date and location, and other specific quote details. At the end of this meeting, Kathleen conducts a survey asking clients how well she communicated. According to the company, in over two years, on a scale of A (highest) to F (lowest), Kathleen has never received less than a B.
Because of SitePal's artificial intelligence feature, the virtual meetings with clients are not only effective, but also personal.

When the wedding is done and photos are uploaded, another virtual assistant, which was created using SitePal technology, "Kiera" welcomes clients to their personal, password protected photo gallery. She also lets guests know when the gallery will expire and how they should navigate through the images.
 
Chat Now!
Web:
http://www.loftusphoto.com/ask_kathleen_page.php
 
Chatbot Details
Developer:SitePal
Organisation:Loftus Photography
Country:United States
Language:English
Themes:Social
Features:Text recognition, Animated avatar
Synonym used:Virtual Assistant
Started:May 2008

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Comments

There are 4 comments:
Portrait United States Dan Loftus arrow Aug 9, 2009
Here is the direct link to "Kathleen" if you would like to ask her a question.

http://www.loftusphoto.com/ask_kathleen_page.php
Erwin Van Lun Netherlands Erwin Van Lun arrow Aug 10, 2009
HI Dan, the link was already there, wasn't it?

Are you the producer of Katleen?

Currently we experiencing a little challenge with a few images with non-alphabetical characters in its filenames. Expecting to sort this out in a few days. Sorry for that.
Portrait United States Dan Loftus arrow Aug 12, 2009
Hi Erwin

My mistake... the link was there.

Dan
Portrait United States Dan Loftus arrow Aug 12, 2009
Hello again... forgot to answer your question. Yes, I keep Kathleen up to date with data (through SitePal).

- Dan
 

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The Chat Bot Future

A chat bot is a humanlike conversational character. Its conversational skills and other humanlike behaviour is simulated through artificial intelligence. It often acts as a virtual assistant and it can have its own visualisation through an avatar or it is faceless. We expect that through the years every conversational chat bot will grow into a real virtual human.

Synonym Compilation

155 Synonyms
30 points Add your Chatbot

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News News News

  • IDA Drives Norway’s Motorists Online
  • Nordic Disruptive Technology Continues At Mobile World Congress
  • Artificial Solutions Named As Finalist in FSTECH Awards
  • NLI Virtual Assistants   – Self Help to Customer Service Staff
  • Creative Virtual shortlisted for Econsultancy Innovation Award

Latest chat experiences

Bonjour!

Feb 10, 2012 by Damn reacting on ‘Laura’.

hope u are not dumb

Feb 10, 2012 by umeeka reacting on ‘Sexy Boy’.

Theres also the .(JavaScript must be enabled to view this email address) It's like a datable robot

Feb 10, 2012 by Kenya reacting on ‘Quickbot’.

Build your own!

Tools to create and host your own chatbot:
  • AI Buddy
  • AI Pioneer
  • Avatars Market (Polish)
  • Botégo
  • BotPlatform
  • Chatbot4U
  • Create My Assistant
  • Do You Dream Up
  • Imified
  • Infs Intellectual Agents
  • MyBot
  • MyCybertwin
  • Pandorabots
  • Personality Forge
  • Ysalaya.org
  • Zabaware

Tools for avatars:
  • Ava guide
  • Cantoche
  • CodeBaby
  • SitePal
  • Voki

Now on ErwinVanLun.com

  • Animated 3d logo tool
  • An awesome 3D See-Through Display!
  • Microsoft shows future vision
  • Ticketmaster offers seats next to your friends
  • Intelligent robot cleans house with GPS-like navigation system

Other Directory

The Chatterbot Collection

Now on Singularity Institute

  • Singularity Institute Progress Report, January 2012
  • Singularity Institute Progress Report, December 2011
  • Paper: The Ethics of Artificial Intelligence
  • Q&A #2 with Luke Muehlhauser, Singularity Institute Executive Director
  • Interview with Robin Powell, Singularity Institute Advocate

Looking for a speaker?

Erwin Van LunFuturist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.

 
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The Team (read about the community)

  • Arthur de Wolf
  • Dave Morton
  • Erwin Van Lun
  • Jetty van Kooij
  • Karolina Kuligowska
  • Xander Verduijn

Research Statistics

  • Library: 367 books
  • Publications: 1,453 journals & papers
  • Events: 543 academic conferences
  • Universities: 14,017 universities

Chatbot Statistics

  • Directory: 894 chatbots
  • Companies: 513 developers
  • Community: 18,925 members
  • Synonyms: 155 synonyms
© 2012 AI4US Ltd. — Concepted by futurist Erwin Van Lun — About Us — Contact Us