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Kingston University re-launched its international student portal and put smartAgent at the core. Potential new students from all over the world have been engaging with one of six characters who show them around University and answer questions about life as an international student, not only at Kingston but also the United Kingdom. The smartAgent is available 24 hours a day, seven days a week, crucial when dealing with enquiries from any time zone.
Additional comments by developer Synthetix: Potential new international students visiting the international section of the Kingston University website first select which region in the world they are from (e.g. Africa or the Middle East); they are greeted by a native of that region, who is then available to answer a whole range of questions. Questions like "Why should I study in the UK?", "What are Kingston's facilities like?" and "how close to central London are you?" are answered instantly by the application. The smartAgent not only gives specific answers to a variety of questions, it also directs the student to web pages that specifically deal with their enquiry. The smartAgent has reduced the pressure on Kingston University staff dealing with telephone and email enquiries and improved the service to prospective students by providing an easy to use web-orientated system. International students contact the university any time of the day or night; without a system like smartAgent, offices would have to be manned 24 hours a day to provide this level of service. Without the deployment of a technology like smartAgent, the University would not have been able to instantly deal with the queries. University staff would have been greeted with multiple e-mails and phone messages every morning. |
| Web: | |
| Chatbot Details | |
| Developer: | Synthetix (All virtual agents by Synthetix) |
| Organisation: | Kingston Unversity |
| Country: | Global |
| Language: | English |
| Themes: | Career & education |
| Features: | Text recognition, Picture |
| Application: | Customer service, Branded conversations |
| Synonym used: | Virtual Agent |
| Started: | Mar 2007 |
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