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Léa (Voyages-sncf.com)

since December 2005 in French, webbot, Mobility, Customer service, Sales

chatbot, chat bot, virtual agent, conversational agent, chatterbot Léa

Léa répond aux questions des clients de Voyages sncf.com. Initialement formée aux problématiques Train, elle a recu une promotion en décembre 2006. Elle connait maintenant l´ensemble des produits de l´agence.

Additional comments by developer Virtuoz:

The number of emails recieved by customer service has been reduced by half

English description:

Léa responds to questions from voyages-sncf.com customers. Initially trained to handle train issues, she was promoted in December 2006 and is now qualified to deal with questions related to the agency´s full-range of service.

Developer: Virtuoz
Related Organisation: Voyages-sncf.com
Country: france
Language: French
Themes: Mobility
Classifications: Customer service
Classifications: Sales

Contact details of chatbot, chatterbot, chat bot, virtual agent or conversational agent Léa:
Chat on website

Started on December 2005

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Léa (Voyages-sncf.com)

Additional comments by developer Virtuoz:

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