Anything to declare? Ask Sandra!
With Sandra, the Swedish speaking virtual customs official, Swedish customs has established an information service that is aimed at Swedish vacationers as well as international customs officials requiring information regarding the import of goods into Sweden. Since the import and export conditions are dependent on the country one is traveling from Sandra offers an individual consultation. Sandra is also a travel assistant and answers passport questions for users on the Website of two travel agencies; Fritidsresor and Vingresor. Sandra only speaks Swedish.
Sandra är programmerad att hjälpa dig som köper varor via Internet eller när du reser.länk till annan webbplats, öppnas i nytt fönster
Additional comments by developer Artificial Solutions:
The client required:
The Swedish Customs wanted to improve their availability for the 24/7 Agency. The questions that customer service where asked where also often repetitive and simple and they wanted to reduce the weight on customer service, regarding both telephone and Email traffic. They also wanted to make the answers uniform.
How we made it:
In 2003 Swedish Customs released Sandra, an Interactive Assistant who could answer private customers' questions. She has also learnt to speak English and answer questions from corporate customers.
Today Sandra has about 4600 dialogues a month and she answers questions in Swedish, English, on the web, in banners, via e-mail and via sms and mobile portal. Swedish Customs has been awarded prizes for their commitment to making their website user-friendly and available.