Virtual agents / Chatbots

Malgorzata is a Virtual Assistant of Barlinek SA, one of the biggest manufacturer of natural wooden floorings in the world. The role of the assistant was performed by Małgorzata Podkowa – Domańska, who is a designer of interior decoration. The main task of virtual Małgorzata is to give advices about wooden floorings. Wiktoria can answer such questions as:  How to lay and glue floorboard? How to clean the floor? Which elements should I pay attention to while laying a wooden floor ? what is needed to lay the floor? and many others about Barlinek products.  An additional distinguishing feature of this virtual assistant is able to use LiveChat. It’s helpful in situation when virtual assistant can’t answer the question. Then the system proposes to start LiveChat, where you can have live chat with a Barlinek’s consultant.

Ewa is a Virtual Assistant on dladzieci.com.pl website. She answers the customers questions and helps in getting answers about the products offered by the shop. Ewa can also answer questions such as: how to make a purchase? what are the shipping cost? how to cancel an order? how to pursue complaints? etc. She can also make conversation on other topics such as leisure, weather, family.

Oliwia is a Virtual Assistant of MGF Innowacje (virtual travel agency). Oliwia provides information about the company, contact details, management of MGF and organizations that MGF Innowacje co-operates with. You can ask her questions in natural language and immediately receive a reply from virtual assistant. For example you can ask: how much costs visa to Ethiopia?, which languages you can use in Greece? She even knows whether current voltage in Poland is the same as in Italy. The main task of virtual Oliwia is to direct clients to the specific tour thanks to answers provided by the client accordingly to his requirements. An additional distinguishing feature of this virtual assistant is able to use advanced semantic web search (WEB 3.0). 

Wiktoria is a Virtual Assistant of drukuj24.pl which is specialized in printer ink and printing toner sales via Internet. Wiktoria provides information about the history of the company, contact details, references, prices gained by the company and the aim and mission of drukuj24.pl. Wiktoria can answer many questions, for example: how to buy a printer ink?, what is the cost of expedition?, how to cancel an order?, what we can do in case of misplaced order?, how one can retrieve a password?, how to check a status of a delivery? etc. She can also help you with placing your order. An additional distinguishing feature of this virtual assistant is able to use advanced semantic web search (WEB 3.0). 

Ann, the virtual assistant of Aetna, the US health care company, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members’ questions, helping them with the registration process or with recovering forgotten user names or passwords.

Kamila is a new virtual assistant who can completely replace a real tradesman. Chatbot is placed on portal http://www.archideko.pl and it is the first chatbot who can take an order. The first product which is selled by Kamila is a dishwasher. Kamila has information about this product, including parameters and technical data, terms of delivery and offer. The main task of virtual tradesman is to direct clients to the Internet shop where the purchase may be finalized. She has also information about other products and services offered by companies cooperating with the portal. Virtual advisor may present them by cities,  company name and category, she also recommends contractors.

Ewa is a Virtual Assistant of Business Club Polska. BCP is specialized in creating Internet tools for entrpreneurs. The main task of Virtual Assistant is to answer questions concerning the BCP company. She also provides information about contact details, trainingw organized by the company and about presentations concerning business. Client may ask her questions in natural language and immediately receives a reply from the virtual assistant. Distinguishing feature of this virtual assistant is her ability to use advanced semantic web search (WEB 3.0).

Ines is a virtual agent of The Nespressso Club who helps members with subscribing online. In addition, you can ask her anything about the products and services offered by Nespresso, she gives you access to user information and registration at Nespresso Club and she assists you with connection issues and access to the merchant site.

Piotr is a Virtual Assistant of Gaspol (Gaspol is the largest distributor of liquefied gas in Poland. They are a part of Dutch company SHVGas, a world leader on the Liquefied Petroleum Gas market).
The main task of Virtual Assistant is to answer questions concerning the best heating sources and possible savings from optimization of energy consumption. Piotr also helps to compare the liquefied gas with other energy sources and even calculate the size of the demand for LPG based on the energy calculator. You can give necessary data about warming, ventilation, home area and other parameters and you will receive the specific calculation of liquefied petroleum gas needed to heat your house. Clients looking for information about alternative energy sources can ask Piotr about solar panels and other ecological heat solutions.

Ewa is a virtual assistant at Invest Bank’s website. She provides information about the company, personal accounts and cash credits. Client may ask her questions in natural language and immediately receives a reply from the virtual assistant. Ewa’s another task is to help and support clients in the field of using the website. If needed, she can also clarify client’s questions. Distinguishing feature of this virtual assistant is her ability to use advanced semantic web search (WEB 3.0).