Ewa
a chatbot / virtual agent representing Invest Bank
| by Stanusch Technologies since Mar 2010 in Polish, webbot, Finance & legal, Customer service |
Ewa is a virtual assistant at Invest Bank’s website. She provides information about the company, personal accounts and cash credits. Client may ask her questions in natural language and immediately receives a reply from the virtual assistant. Ewa’s another task is to help and support clients in the field of using the website. If needed, she can also clarify client’s questions. Distinguishing feature of this virtual assistant is her ability to use advanced semantic web search (WEB 3.0).
Karolina
a chatbot / virtual agent representing Ceramika Paradyż
| by Stanusch Technologies since Mar 2010 in Polish, webbot, Home & living, Customer service |
Karolina is a Virtual Assistant of Ceramika Paradyż, a leader in production of ceramic tiles in Poland. Products of Ceramika Paradyż are shown on the biggest trade fairs of the ceramics branch: Kiev, Moscow, Poznan and many more. Karolina can provide descriptions of each individual collection or give you advices related to choice of tiles. Moreover she gives useful information about installation and conservation of tiles, etc.
The Virtual Assistant is equipped with a module which allows users to ask about places where one can buy collection of concrete tiles. The information is given in 2 ways: you can create your own questions or select topic from the list. Karolina is the first virtual assistant in this market segment in Poland.
Amélie
a chatbot / virtual agent representing Cnamts
| by VirtuOz since Dec 2009 in French, webbot, Government, Customer service |
ameli.fr of Cnamts (Caisse Nationale d’assurance maladie) launched in 2002 to all insured employers and health professionals. With over 5.2 million hits per month, Ameli.fr is the 3rd largest public service site in France. Since 2007, more than four million policyholders created personal accounts on the site to manage their information. With a wide range of content and applications, Ameli.fr users were having difficulty finding the right information for their specific needs. The telephone support channels were flooded with people asking for information that was already on the website. Ameli.fr implemented the VirtuOz virtual agent to provide better service and improve user navigation for policyholders.
Ewa
a chatbot / virtual agent representing Beyond
| by Stanusch Technologies since Dec 2009 in Polish, webbot, Telecom & Utilities, Customer service, Sales |
Ewa is an assistant at Beyond. Their DataCenter is the most advanced high-tech server room in Poland and one of the most rapidly developing server rooms in the country. Ewa has extensive knowledge about the company. She gives basic information about Beyond, she knows a lot about work in Beyond and presents company’s offer. Ewa can even tell you how the fire system of the company works. If you want to contact Beyond or you have specific issues Ewa opens a contact form for you or provides direct contact numbers.
Marina
a chatbot / virtual agent representing Comunidad Marín
| by BotGenes since Dec 2009 in Spanish, webbot, Culture, Customer service |
Marina is the Customer Service agent of Comunidad Marín, a services portal for members of Marín College’s community. She feature BotGenes’ most advanced Spanish spoken Artificial Intelligence brain, the BG200K, capable of providing responses to hundred of thousand of Spanish sentences.
Marina can help visitors to understand what is Comunidad Marín about, provide some guidelines for publishing goods and services, and do simple searches within the website using Google search engine.
EVA is a Virtual Travel Agent who understands customers’ travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.
Alex
a chatbot / virtual agent representing Lincolnshire County Council
| by Synthetix since Nov 2009 in English, webbot, Health & care, Customer service |
Lincolnshire County Council has launched a new online customer service system provided by Synthetix. If citizens want answers on children’s services any time, any place then they “Ask Alex”. The technology is a new feature which answers questions put to a virtual person on aspects of child care. The new interface is able to answer queries, faster than any other means, resulting in an immediate response.
Jenny
a chatbot / virtual agent representing Virgin Media
| by Creative Virtual since Nov 2009 in English, webbot, Travel, TV & E-Entertainment, Customer service |
You can ask Jenny any questions about Virgin Media Services or ask her for assistance if you need help with browsing through the website. Jenny’s face is animated and changes with her mood. Her face is a virtual copy of a real Virgin Media customer service agent.
Sabine
| by The Selfservice Company since Sep 2009 in German, TV & E-Entertainment, Customer service, Campaign, Knowledge_management, Sales |
Sabine is the Virtual Assistant of Reader’s Digest Germany. Sabine is the host on www.readersdigest.de and answers all questions about the products of Readers Digest.
Bo
| by The Selfservice Company since Sep 2009 in Dutch, webbot, Leisure, Sport, Customer service, Knowledge_management, Sales |
Bo is the virtual assistant of Dutch Water Dreams, a unique, Olympic-level whitewater sports complex in Zoetermeer, everyone can experience indoor surfing, bodyboarding and the rush of whitewater. Bo knows everything about ticketing, events and all other activities.
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