VirtuOz, the provider of intelligent, multilingual virtual support and sales agent solutions, today announced the completion of its Series B round of investment. MDV-Mohr Davidow Ventures led the $11.4 million financing. Galileo Partners, which has funded the company since the beginning of its operations, participated in this round, as did Eric Hahn with Inventures Group. The new funds will be used to scale operations and advance product development.
VirtuOz solutions transform the customer support and sales experience online by providing intelligent virtual agents that interact with customers via chat and instant messaging. The agents enable ubiquitous, personal and natural interactions between humans and Internet-based services on a 24/7 basis. The combination of artificial intelligence and natural language processing technologies make the agents capable of understanding a complete range of user requests and comments. The agents welcome, guide, assist, and inform customers and are able to reach specific sales objectives by proposing a personalized and direct link when appropriate.