Chatbots.org Business News

A survey to find out what functionality users want to see when they interact with a virtual agent - or chatbot - has been launched by chatbot specialists Daden Limited (Daden). Increasing in popularity, chatbots (a computer programme which maintains a conversation with a person using natural language) are seen as a cost-effective support to customer service desks and live chat. Available 24/7, chatbots respond to queries and frequently asked questions enhancing customer experiences and directing visitors to relevant web pages. To consider future development of the industry as a whole, Daden have devised a short online survey to understand what functionality people would like to see in chatbots.

Daden is hiring: Programmer/Senior Programmer - C#/ASP.NET/Javascript focus, ideally within a virtual world/gaming context (such as Second Life/OpenSim and Unity) or with data visualisation expertise. C++ and Perl would also be useful.

An innovative business case calculator has been created by technology company Daden Limited to help organisations understand the potential savings that using an interactive virtual agent – or chatbot - can deliver.

Chatbots are computer applications that can act as a first line of support providing instant responses to questions, without the need for staff intervention, reducing pressure on resources. Available 24 hours a day, seven days a week they can also collect information, provide links to pages and answer queries using natural language conversation, whilst allowing human staff to focus on more complex queries.

Research has shown that the average cost-per-contact using a chatbot is under 60p, compared to over £3.50 for live text-chat or over £4 for a telephone contact – almost 84% reduction in costs.  But clients often want to know what the actual benefits and savings would be for their own business.

Blog Post recalling a conversation that Daden’s own chatbot Abi had.

The white paper aims to help organisations and businesses understand what chatbots are, how they are being used to win more customers, grow revenues, improve customer satisfaction and reduce cost.

A new white paper on deploying chatbots has been released by virtual worlds and chatbot solutions provider Daden Limited. The white paper aims to help organisations and businesses understand what chatbots are, how they are being used to win more customers, grow revenues, improve customer satisfaction and reduce cost.

Chatbots are known by a wide variety of terms including virtual assistants and virtual agents. Some are quite sophisticated whilst others offer no more than a simple site guide and although the concept of chatbots have been around since the 1950’s it is only in the last five years or so that early adopters, such as Ikea, have been using them. They are however growing in popularity and the E Commerce Times reported in June that “approximately 10% of the Fortune 1,000 already have them”.

Daden have over a decades worth of experience of working with chatbot technology and speech systems. “We have seen an increasing interest in chatbots and chatbot technology over the last three years - so much so we felt the time was right to issue a white paper to help demystify the subject and explain the different types of chatbots.” said Daden’s Managing Director David Burden.

Virtual worlds and AI specialists Daden Limited have a global reputation for innovation in virtual worlds such as Second Life and develop virtual world and chatbot/AI solutions for enterprise users, particular in support of education/training, building and data visualisation and collaboration. They are currently recruiting for 4 permanent roles, all based at their offices in Birmingham UK. Details below.