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News tagged digital customer relationships about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
Virtual Assistants Identified as One of Primary Building Blocks to Determine WCS Magic Quadrant
 | by Aimee Quemuel on 7 months ago in Business, Market research, Business News |
Summary: 2011 Magic Quadrant ranks customer access channels as the number one business case driver for WCS deployments
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that virtual assistants were a key criterion for determining for CRM Web Customer Service. In addition, the report ranks “new and additional customer access channels” as the number one business case driver for WCS deployments.
Virtual Agents: Marketing in the Age of Digital Customer Relationships
 | by Pamela Kostka on 11 months, 1 week ago in Visions & opinions, Business News |
Summary: The intelligent virtual agent (IVA) value proposition is compelling for both the online consumer and businesses.
The intelligent virtual agent (IVA) value proposition is so compelling for both the online consumer and the business provider that leading analyst firm Gartner Research predicts that virtual agents will be the standard technology for customer interactions in two to four years. The aggressive adoption of IVAs is a consumer led revolution in which an increasingly large generation of users, including but not limited to digital natives, are living in an online world where blogging, texting, tweeting, eCommerce, and social networks are the way of life. This Web savvy consumer prefers both their personal and business engagements to be conducted online. The IVA offers a compelling customer experience that aligns with the consumer’s expectations.
Read more about: Virtual Agents: Marketing in the Age of Digital Customer Relationships
VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution
| by Aimee Quemuel on 1 year, 2 months ago in Technology, Contact center integration, Business News |
Summary: Discountéo uses VirtuOz intelligent virtual agents to attain 100 percent customer resolution
By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.
Read more about: VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution
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