Chatbots.org Business News

On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels.  The event was a huge success with a turnout of over 100 attendees from around the world.  The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.

CodeBaby, a leading provider of Online Customer Experience solutions has announced its 3D virtual assistant technology is now available for the rapidly growing mobile device arena.  CodeBaby solutions drive increased website conversions while enhancing the online user experience in the consumer driven marketplace.

It’s just over two week since we finished at Mobile World Congress and I’ve had a bit of time to reflect on the conversations I had with people that dropped by for a chat at our two exhibition stands – one located in the main section of Hall 2, the other in App Planet. There was certainly a healthy level of interest in how virtual assistants can be used on mobile devices – maybe this shouldn’t be such a surprise following Apple’s launch of Siri but it was really encouraging that so many people are recognizing the opportunity of using NLI as the basis of a new and effective speech enabled interface for mobile devices.

Registration has now opened for Creative Virtual’s next webinar with Forrester Research.

Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, today launched virtual assistants on any platform, in astonishing short timescales.

Mobile devices are playing an increasing role in the lives of millions of people across the world, across all generations. As more and more online technologies deploy into the mobile realm, Virtual Agent technology is following this trend. Apple’s implementation of Siri, the voice-to-text virtual assistant feature they have added to the iPhone 4S, opened the world’s eyes to mobile virtual agent technology. Android also has added Vlingo, a similar feature that combines voice-to-text and voice recognition technology with its powerful “intent engine” to help users complete their desired action.

In a recent release Gartner predicted its top ten disruptive technologies for 2012. Amongst the expected and rather predictable media tablets, app stores and cloud computing, Gartner says that icons, menus and pointers will be replaced by mobile-centric interfaces such as gesture, voice and search. But voice isn’t everything. For it to be a successful method of interaction, voice needs an underlying intelligence.

If Graham Bell had journeyed into the future he would probably be amazed to see how his invention, the telephone, has entirely changed the way people communicate with each other and with their phones. No longer is the phone merely an object that enables you to talk to someone who is not in the same place as you, the phone itself has now become a personal assistant, someone you can give orders to and who will talk back to you. How did all that become possible?

You live in a big city. Each day after work you pick up your kid from a large kindergarten. One day you got the flu. You call your father and ask him to pick up his grandchild. He agrees to do it. But… will the kindergarten release the kid? How could they be sure that this is an “authentic” grandfather?

With the trend of having data stored in the cloud and continuously increasing bandwidths, the idea of a mobile phone being an individual device is no longer necessary. SecurePhone research project, funded partly by the European Commission’s Framework Program 6, aims to change the way people interact and make business. SecurePhone is expected to improve trust and confidence in new technologies by masking high-tech functionalities under the reassuring interface of a smartphone.