Chatbots.org Business News

On 3rd May 2012 Creative Virtual participated as a Sponsor at LivePerson Aspire EMEA 2012 held at Vinopolis in London. The conference is a unique event designed to highlight the most innovative and groundbreaking developments from LivePerson and their partners and customers. Around 200 delegates attended this customer summit to take advantage of the keynote speakers, small group sessions and demonstrations of new ways to connect and engage with customers.

Creative Virtual is excited to announce that they recently become the Chatbots.org Advanced Business Member with the most contribution points. Chatbots.org is a website set up and maintained by Erwin Van Lun and his team as an industrial catalyst to advance the industry of Intelligent Virtual Characters. In 2011, Chatbots.org launched their Advanced Membership Program which allows companies to become more visible on the site, complete an enhanced membership profile and have access to statistics on their profile including lead reporting. Contribution points are earned by individuals associated with the company for activities such as adding new virtual assistant listings, submitting items for the business news section and leaving comments in various areas around the site. All companies added to the site as being involved with Intelligent Virtual Characters in some capacity are included on the Companies page with Advanced Business Members appearing at the top of the list sorted by years of commitment and contribution points.

On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels.  The event was a huge success with a turnout of over 100 attendees from around the world.  The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.

Registration has now opened for Creative Virtual’s next webinar with Forrester Research.

Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA

Virgin Media is the United Kingdom’s leading entertainment and communications company—the first to offer consumers broadband, digital TV, phone and mobile from one company.  Today Virgin Media is the largest Virgin branded company in the world, with almost 13,000 employees and ten million customers across the UK.

Mobile devices are playing an increasing role in the lives of millions of people across the world, across all generations. As more and more online technologies deploy into the mobile realm, Virtual Agent technology is following this trend. Apple’s implementation of Siri, the voice-to-text virtual assistant feature they have added to the iPhone 4S, opened the world’s eyes to mobile virtual agent technology. Android also has added Vlingo, a similar feature that combines voice-to-text and voice recognition technology with its powerful “intent engine” to help users complete their desired action.

On the Beach, founded in 1995, is one of the UK’s leading online travel agencies offering value for money summer holidays to the world’s most popular beach destinations. Customers can choose from 50 million available flight seats and more than 30,000 hotels around the world and take advantage of a selection of other travel products such as car hire, insurance and resort transfers.

The Challenge:

In 2010 On the Beach were planning the launch of a new website. As part of that project they wanted to find a way to reduce administration calls to their after sales department and, in return, minimise the call waiting times for clients to improve their overall customer experience. They determined that a Virtual Assistant from Creative Virtual would be the best way to position their business at the forefront of emerging technology and, most importantly, improve their customer service efficiency and effectiveness.