Chatbots.org Business News

Knowledgebases provide the tools to enable research – allowing you to find content or documents related to a given subject. The problem for the end user is that they are not out to conduct research– they have a specific issue that needs resolution. This simple fact renders the associated knowledgebase articles an archaic means of discovery that places the burden of effort on the user to identify an answer, rather than placing it on the software tool itself. Associated with this burden are four primary constraints that call the efficacy of knowledgebase solutions in to question:

On 3rd May 2012 Creative Virtual participated as a Sponsor at LivePerson Aspire EMEA 2012 held at Vinopolis in London. The conference is a unique event designed to highlight the most innovative and groundbreaking developments from LivePerson and their partners and customers. Around 200 delegates attended this customer summit to take advantage of the keynote speakers, small group sessions and demonstrations of new ways to connect and engage with customers.

Would you trust health advice dispensed by a computer rather than a human physician? Despite the obvious challenges of using artificial intelligence (AI) in healthcare, researchers have long held that AI can give hard-pressed healthcare professionals a helping hand.

Tensator is committed to becoming the global leader in the management of the Customer Journey. With holographic projections of virtual boarding agents already greeting passengers at:
London Luton Airport, Birmingham Airport, Bristol Airport, Edinburgh Airport, Dubai Airport, and Frankfurt Airport, the global interest in sophisticatedly improved customer travel experience is growing.

What is the exact history of holographic airport announcers evolution?

Creative Virtual is excited to announce that they recently become the Chatbots.org Advanced Business Member with the most contribution points. Chatbots.org is a website set up and maintained by Erwin Van Lun and his team as an industrial catalyst to advance the industry of Intelligent Virtual Characters. In 2011, Chatbots.org launched their Advanced Membership Program which allows companies to become more visible on the site, complete an enhanced membership profile and have access to statistics on their profile including lead reporting. Contribution points are earned by individuals associated with the company for activities such as adding new virtual assistant listings, submitting items for the business news section and leaving comments in various areas around the site. All companies added to the site as being involved with Intelligent Virtual Characters in some capacity are included on the Companies page with Advanced Business Members appearing at the top of the list sorted by years of commitment and contribution points.

Earlier this year Gartner predicted that by 2015 “50 percent of online customer self-service search activities will be via a virtual assistant for at least 1,500 large enterprises”. Interestingly, one of the main challenges the release cited was not a customer’s willingness to interact with an automated mechanism, but the ability for it to maintain an interesting dialogue.

KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, today announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software. Terms of the transaction were not disclosed.

Trinicom, based in the Netherlands, serves more than 200 predominantly mid-sized organizations in both the public and private sector, offering fast, efficient access to comprehensive and multi-channel WCS capabilities such as knowledge management, web self-service, social communities, live chat and virtual assistant technology, as well as call, campaign and email response management – all from a single on-demand cloud application.

The acquisition expands KANA’s customer and revenue base and strengthens its product portfolio. KANA will continue to support new and existing Trinicom customers, as well as accelerate the development of Trinicom core capabilities, and expand its market reach to mid-sized businesses globally.

BECU, the nation’s fourth-largest credit union, and Next IT, the largest U.S.-based provider of Intelligent Virtual Assistants (IVAs), today announced that BECU has implemented Next IT’s Access Assistant, an online tool designed to help BECU members reconnect to their accounts if they forget their login information or are locked out.

On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels.  The event was a huge success with a turnout of over 100 attendees from around the world.  The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.

Traditionally, virtual assistants have typically resided on a company website to help customers find the answers to their queries, but with corporate intranets becoming increasingly complex, more organizations are turning their attention to use VAs to resolve internal queries too. The corporate intranet has changed considerably from the early days of just publishing information. In the last few years as collaboration technologies have taken hold intranets have become a mine of information not just for employee related issues such as human resources, but with knowledge bases such as wikis too. However, having a large resource of data, doesn’t guarantee that a user can find the answer they are looking for.