Business news

Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.

Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.

Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.

Creative Virtual is one of the world’s leading suppliers of online natural language processing systems for self-help and customer services.

The technical team is growing to accommodate the accelerating global expansion and portfolio development in which it is currently engaged, and currently has vacancies for four technical positions.

To date National Rail Enquires has answered over 43,000 Facebook questions

Studies show that only 40% of companies currently use social media to engage with customers, while the rest rely on traditional call centres. To help companies add vigour to their customer experience strategy, Creative Virtual is rolling out V-Person Social Media to merge the interactive power of social media and virtual assistant technology to improve customer retention and reduce support costs. National Rail Enquires is currently using V-Person Social Media to maximise customer engagement on its Facebook page with Ask Lisa virtual assistant who has answered over 43,000 questions in less than a year. In addition, Verizon has also incorporated V-Person Social Media into its Facebook page to answer questions on FIOS TV and incorporated answers from the community in to its virtual assistant.

The dream of creating an artificial mind and reveal the mystery of human intelligence has fascinated humans for centuries. Many researchers and scientists have been working in this field even before the term Artificial Intelligence was created in the mid-50s. No wonder, because if you spend a few seconds thinking about the influence this could have on our lives, we realize that our environment can change completely.

Cantoche, a company that develops and distributes avatar SaaS products, announced today the release of Living Actor™ Assistant, a 100% online intuitive and low-cost tool that easily authors interactive talking animated avatars who automatically answer Web visitors’ questions. Living Actor™ Assistant enables small and middle size businesses to increase customer conversion rates while reducing their services costs through the use of conversational virtual assistants.

On 17 October 2012 Creative Virtual unveiled V-Portal as a knowledge management solution that simultaneously deploys intelligent virtual assistants across the call centre, web, mobile and social channels with just a few clicks. V-Portal manages and curates content based on business line or product area, and connects users to web services via natural language virtual assistants. Our virtual assistants are able to hold personalised customer conversations 24/7 helping organisations build brand loyalty and increase customer engagement.

Automation technologies like natural language interaction and IVR have revolutionized the way customers interact with the customer service function.

Hi house, how are you doing? We are seeing a growing number of initiatives that aim to promote home automation using natural language voice technology rather than buttons or keyboards as the user interface.

I just read Nick Bilton’s blog post in Bits “Disruptions: TV Makers Ignore Apps at Their Own Peril”.  I know it’s now a couple of months since it was published but hey, you can’t catch every blog post every time and what he’s saying still remains spot-on.