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NLI holds the key to Customer Engagement
 | by Andy Peart on 1 year ago in Applications, User Client Technology, Business, Business results, Business News |
Summary: What's the key to customer engagement? Natural Language Interaction holds the answer.
Building a closer relationship with individual customers is now a key objective for many organizations. However, those customers are already one step ahead. A decade of overexposure to increasingly aggressive marketing tactics has made them understand the power they wield over businesses that want their data and wary of trusting brands. Instead of engaging directly with an organization users choose to connect with friends, and even strangers, online to crowd source opinion on purchasing decisions. But surprisingly, treat them right and they are still willing to share.
VirtuOz Virtual Agents Processed New Record of 144 Million Conversations
 | by Aimee Quemuel on 2 years, 3 months ago in Business, Business results, Business News |
Summary: VirtuOz Virtual Agents Processed New Record of 144 Million Conversations in 2010
VirtuOz announced that the company processed a record 144 million conversations in 2010 on behalf of its customers, indicating increased adoption of virtual agent solutions by both companies and their users. In addition, the company announced 150 percent growth in the number of global companies headquartered in the US using its virtual agent solutions, complementing its historically strong performance in the EU.
Read more about: VirtuOz Virtual Agents Processed New Record of 144 Million Conversations
VirtuOz Announces Record Sales in 2009
 | by Erwin van Lun on 3 years, 3 months ago in Business, Business results, Business News |
Summary: Virtuoz, providing Virtual Agent Solutions Continues Market Expansion
VirtuOz, the provider of virtual agent solutions, announced today that the company grew rapidly in 2009, posting record sales as a result of accelerated new customer adoption and expanded use of VirtuOz at existing customers in both North America and Europe.
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