Consumer products news

MyCyberTwin, a new generation of artificial intelligence technology, today announced the launch of its low cost Intelligent Virtual Agents (IVAs) to the small-medium business (SMB) and developer market. The latest product offering is designed for businesses to quickly and efficiently deploy state-of-the-art chat solutions across their web and social media properties.  MyCyberTwin’s IVAs offer SMBs the ability to answer customer questions instantly and accurately, decrease staff costs, increase sales and customer engagement, and find out what customers are really thinking by capturing the analytics of the interaction.

Artificial Solutions announced today that one of its Teneo Virtual Assistants has been shortlisted as a 2011 finalist in the Best Use of Technology category, in the prestigious European Call Centre and Customer Service Awards. Emma, Telenor Sweden’s busiest customer service agent, answers nearly five thousand questions everyday on Telenor’s website.

Developed in response to Telenor’s rapidly growing network, a Scandinavian wide price war and a need to provide 24/7 online support, Emma answers all kinds of questions from mobile services to troubleshooting SIM card issues. As a Teneo Virtual Assistant, Emma uses the world’s most robust natural language interaction (NLI) engine that enables her to reason like a human using advanced linguistic and business rules to decide how best to respond a customer’s request. With each interaction Emma dynamically re-assesses content to understand what has changed and give the right answers.

We have released an upgrade to the AIML Superbot, a development kit that makes it easy for you to create a chat bot with its own unique and proprietary personality distinct from the ALICE bot.

Inf.net is a community of virtual talking characters (we call them “infs”). Users can create their own infs, design their appearance and then teach them and post on blogs, social networks and homepages. Infs are like chatbots but individual, customizable and look great