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Contact center integration news
Deep integration of the chatbot with the IT infrastructure of the customer contact center.
A great way for escalating a conversation to live chat
 | by Erwin van Lun on 6 months ago in Applications, Contact center integration, Business News |
Summary: An example by Creative Virtual to escalate a conversation with a virtual assistant to a live chat agent
An example by Creative Virtual to escalate a conversation with a virtual assistant to a live chat agent.
Read more about: A great way for escalating a conversation to live chat
Ten things to ask your next virtual assistant
 | by Michaela Xydi on 1 year, 6 months ago in Applications, Contact center integration, Business News |
Summary: 10 things that you should ask you provider before implementing your next virtual assistant.
Websites have become the service channel of choice for an increasing number of customers and citizens. Studies show that people prefer to visit websites when they need to solve an issue, gather information or make a purchasing decision. Yet, what’s missing from the online experience is the personal service that differentiates the web experience and guides the visitor to the information or solution that they are looking for. Industry analysts have identified that a new generation of Virtual Assistants (intelligent website avatars) can offer this personal touch.
Read more about: Ten things to ask your next virtual assistant
noHold and Motorola Mobility Team Up to Offer Customer Support Tool for Comcast Subscribers
 | by Sarah Ramoz on 1 year, 7 months ago in Applications, Contact center integration, Business News |
Summary: noHold and Motorola Team Up to Offer Motorola Modem Virtual Assistant to Comcast Subscribers
noHold, Inc., developer of the most interactive and diagnostic Virtual Assistant technology and Confederated Knowledge™, has teamed up with Motorola Mobility, Inc (NYSE: MMI) to develop the Motorola Modem Virtual Assistant which is available to Comcast subscribers now. noHold and Motorola are providing an integrated and effective first-line-of-support to respond to customer inquiries, which allows service providers to improve customer satisfaction and reduce support costs.
VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution
 | by Aimee Quemuel on 2 years, 3 months ago in Applications, Contact center integration, Business News |
Summary: Discountéo uses VirtuOz intelligent virtual agents to attain 100 percent customer resolution
By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.
Read more about: VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution
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