![]() | by Mandy Reed on 6 months, 1 week ago in Technology, Front End Integration, Business News |
Summary: Creative Virtual has integrated Google search functionality with their V-Person solutions.
Creative Virtual Ltd has taken web self-service to the next level for two more customers with their recent integration of Google search functionality with the V-Person™ (virtual agent) solutions deployed on the Milton Keynes Council and Renault UK websites.
Milton Keynes Council’s) online virtual assistant Shak now has the added power of Google search. When a user asks a question or enters a keyword, Shak searches both the V-Person knowledgebase and the Milton Keynes Council website for matches. Results of the site search are displayed in the ‘Google Search Results’ tab and, when no matches are found in the virtual assistant knowledgebase, in a page loaded in the background. This integration means that visitors to the Council’s website are now able to find the answers to all their queries with the ease of one user friendly interface.
Learn more about Milton Keynes Council’s most recent updates to ‘Ask Shak’
Read more about: Creative Virtual Brings Google Search Functionality to Their Virtual Assistants