Human's perception of Agent news

The day when artificial intelligence (AI) reaches the stage of self-awareness is “lifetimes” away, the innovation officer at MyCyberTwin has claimed.

Speaking to Computerworld Australia about the possibility of intelligent machines roaming the earth, MyCyberTwin’s chief innovation officer and co-founder, John Zakos, said such a leap in technology may take lifetimes.

How to model a human-to-robot romantic relationship? Just a few elements will do: artificial emotional hormones, intelligent affective system and probabilistic parameters of love between humans and the robot…

Virtual human Spike has its own beliefs and values. Additionally, it exhibits rude, pessimistic and confrontational behavior. Even a very cheerful person is not able to convince this virtual agent to chill out, relax or assimilate optimistic outlook. Would you like that Spike became your conversational friend?

Research shows that chatbots stimulate a positive state of mind among their users. As a result users enjoy more pleasure in performing their activities and spend more time on performing them. According to ‘social response theory’, the ‘social cues’ send by chatbots increase the users’ involvement in interacting with a computer. As a consequence chatbots contribute to a more personal perception of the online experience.

Speech recognition technology has matured to a stage where it can be used to increase the efficiency of a call centre and provide a better customer experience, according to research from Callcentres.net.

Dr Catriona Wallace, director of Callcentres.net, told ZDNet Australia that according to a recent survey carried out by her firm, of 500 Australians asked if they minded speaking with an offshore call centre agent, 67 percent said they did.