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Intelligent Virtual Assistants: More Critical Than a Knowledgebase?
 | by Sam Fleming on 1 year ago in Applications, Back End Integration and Knowledge bases, Business News |
Summary: Intelligent Virtual Assistants listen and learn, can you say the same about your knowledgebase?
Knowledgebases provide the tools to enable research – allowing you to find content or documents related to a given subject. The problem for the end user is that they are not out to conduct research– they have a specific issue that needs resolution. This simple fact renders the associated knowledgebase articles an archaic means of discovery that places the burden of effort on the user to identify an answer, rather than placing it on the software tool itself. Associated with this burden are four primary constraints that call the efficacy of knowledgebase solutions in to question:
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