Agent's perception of humans news

Recent research on context-aware computing, such as avatars, has shown many benefits for businesses. According to Virtuoz vice president Mark Gaydos there are 4 ways how avatar virtual agents can help companies (from allbusiness.com)

With James Cameron’s highly anticipated sci-fi movie Avatar opening this weekend, we had to find out if avatars can help businesses in the real world as much as they help humans in fictitious alien worlds.

Unlike the 10-foot tall blue avatars in Cameron’s movie, Web site avatars aren’t science fiction; they’re “real” virtual agents that provide customer service worldwide. These self-service software applications (which can appear as an animation or a picture of a real person) are intelligent, engaging personalities that help Internet customers find solutions faster and more efficiently.

The Michelin Man avatar, for example, not only answers questions about Michelin tires, but can also engage in conversations about how old he is and whether he has a girlfriend.

Ever realized that not only humans are culturally bounded, but virtual agents as well? Practices that are completely accepted in some cultures would totally be rejected by other cultures. Even when they are part of so-called viral campaigns, which tend to be a little bit shocking. However, at Chatbots.org we believe learning starts with openness and sharing. So be prepared!

We’ve stumbled upon Anna and Adam, virtual agents (chatbots or virtual assistants if you prefer) of Polish company Inpost. Both Anna and Adam can be undressed if you know the codes! In fact, for non-Polish speaking people, it would come across as a code; for Polish natives it’s about answering questions about Inpost’s new service called paczkomat. They learn by interacting with Anna or Adam.

In most cultures, this kind of practice would be highly unusual for established brands like InPost. Note that Inpost is not a silly new web startup: They are the first company in Poland offering postal services throughout the country via its own units, represented in 200 cities of Poland via 800 Customer Service Points. Inpost is part of the Integer.pl group which is listed on the Warsaw Stock Exchange. Anna was developed by a large virtual agent developer in Poland named Stanusch Technologies.

Wanna undress Anna or Adam yourself or checkout the video? Click below for the codes.

AIDA is one of the latest intelligent driving virtual agents which aims to change the way we interact with our car and communicates with the driver through a small robot embedded in the dashboard. AIDA is a sociable robot, which reads the driver’s mood from facial coding and through emotion capturing and responds in a socially appropriate and informative way.

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Steve Di Paola of the Simon Fraser University demonstrated a virtual agent system to Chatbots.org.  This system interprets real time emotions in input such as voice, and shows facial expressions and gestures.

During the 9th International Conference on Intelligent Virtual Agents (related to IVA Gala), Steve showed us how his parameterized facial animation system operates. His goal is to develop a system that can handle any face type, behavior, and voice to be used in games, movies and virtual agent worlds. Their current focus is on how emotions should be expressed.

In the first few minutes of the video, he demonstrated various types of faces. Steve grabbed his microphone and started talking. The avatar spoke similar to Steve and his (or her) lips were synchronized with his words. As soon as Steve raised or changed his voice, the avatar acted correspondingly, which was absolutely amazing. It widened its mouth when talking louder; it moved its eyebrow to emphasize what it was saying, and it responded to a drumming sound. Wow!

More explanation and images after break.

This comprehensive robot control interface relies solely on finger swipes, taps, and presses.

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My-eService, a provider of knowledge management and self-service software, announced it is officially launching its new product Virtual Chat for Remedy at the WWRUG Conference in Las Vegas, Nevada on November 9, 2009.

“Virtual Chat for Remedy® (VCR) includes an animated 3D service desk agent, or virtual agent that utilizes Artificial Intelligence and integrates with existing knowledge repositories to provide quick resolve for self service users’ issues,” says Russ Tolley, VP of Business Development at my-eService. “The virtual agent uses a friendly, natural conversation engine to work with the self help user to resolve their problem. If the virtual agent can’t resolve the issue, the self service user is routed based on the issue type to the correct live chat agent. Open or closed chat sessions can be automatically turned into incidents or service requests, contributing to a seamless, ITIL best practices approach to IT Service Management.”

BotGenes created the BG200K “Spanish NLP Brain”, capable to handle more than 200.000 Spanish expressions including regionalisms, common typos, orthographical and grammatical mistakes.

Previously the construction of believable characters based on artificial intelligence required hand-crafting thousands of sentences - aimed at creating a high-quality chat bot brain. A few creative people took up the challenge and authored some of the best chat bots around today. Until now, the tedious and expensive process of developing and training a high-quality believable chat bot remained a significant hurdle to widespread chat bot adoption.

The new, patent-pending Pandorabots SpellBinderTM technology reduces chat bot creation time enormously. Pandorabots SpellBinder automatically learns from conversational transcripts. Nothing else on the market today can create high-quality and unique chat bot characters as quickly and efficiently as Pandorabots SpellBinder (Synthetic PErsonality Language Learning for Bot Intelligence from Natural Dialog Example Recordings).

Microsoft’s Project Natal delivers a new addon to your XBox that allows you to play without controller. The system has a 3D camera that maps the exacts position of your hands, your fingers, your feet, your header, your nose, everything in a 3D map. This allows you to control the game with only your body, in great detail, and no controller needed. Furthermore, it recognises voice and faces and supports complex video chat.

Mitsubishi latest technology promises to detect the distance between a finger and the touch panel to allow for a whole host of new interface options. That’s done with the aid of an array of sensors that can also be used to calculate the speed at which the finger is approaching, and allow for a so-called “mouse-over function,” which would essentially let your finger control a cursor without actually touching the screen—something Mitsubishi says would be ideal for devices with small screens. Currently, it is just in prototype form (currently a 5.7-inch capacitive VGA display).