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Kaspersky Lab Extends its Intelligent Virtual Agent Lena from Customer Support to the Sales Function
 | by Aimee Quemuel on 4 months ago in Agent's Capabilities, Sales, Business, Case Study, Business News |
Summary: Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.
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