O2’s Lucy, created in 3D for great reality, is an example of an
avatar which displays a number of ‘emotions’ depending on the conversation taking place at the time. This V-Person™ can field questions for all parts of the O2 website including Pay Monthly, Pay & Go, Home Broadband and Mobile Broadband. In January 2010 Lucy answered her one millionth question on the web!
Lucy has been integrated with Live Chat from LivePerson to allow for a seamless user experience. The video below shows a brief demonstration of the handover from the
Virtual Assistant to Live Chat.
Ask Laura
Grey out: