Virtual Assistants by The Selfservice Company

Jess a chatbot representing Plusnet

by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.

Iris a chatbot representing ANWB

by The Selfservice Company since Nov 2012 in Dutch, Web, Campaign, Customer service, Finance & legal, Knowledge management, Market research, Text recognition, Text synthesis, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Iris Iris is the virtual assistant of ANWB. Members of ANWB can ask her questions about Insurances, Breakdown services and Membership 24 hours a day. Iris is the online guide for ANWB members on their journey through the website. She helps members find their way to the secured environments ‘Mijn ANWB’ & ‘Mijn Verzekeringen’ to take care of everything online.

Vera a chatbot / virtual assistant representing Randstad

by The Selfservice Company since Oct 2012 in Dutch, Web, Branded conversations, Campaign, Career & education, Customer service, Facial expressions, Knowledge management, Market research, Sales, Text recognition, Text synthesis, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Vera Vera is the virtual employee of Randstad. Randstad is one of the largest companies in the recruitment industry. Vera helps you to log in to the portal "My Randstad'.
After the user has logged Vera helps with:
submit payslips
call in sick
submit vacancies
apply for a job
holiday requests

Amanda a chatbot representing Anglian Water

by The Selfservice Company since Oct 2012 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Amanda Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.

Phoebe a chatbot / virtual assistant representing Photobox

by The Selfservice Company since May 2012 in English, Web, Branded conversations, Customer service, Knowledge management, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Phoebe Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.

Fleur a chatbot / virtual assistant representing InShared

by The Selfservice Company since Apr 2012 in Dutch, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Fleur The virtual assistant has the typical look and feel of InShared. Fleur is made of a pink drawing combined with a black and white photo. Therefore she fits really well into the website of InShared. Fleur answers all kinds of questions about products and services thoughout the website: homepage, subpages en contact page.

Next to answering questions we’ve added a few functionalities:
• Contextual faq’s are related to the customer question.
• Page related FAQ’s on the subpages give suggestions for relevant information given the webpage.
• The 5 FAQ’s on the contact page are related to the top 5 most asked questions per e-mail.

Anna a chatbot / virtual assistant representing PKR

by The Selfservice Company since Mar 2012 in English, Web, Customer service, Facial expressions, Gaming, Gesture recognition, Gestures, Knowledge management, Sales, Text recognition, Text synthesis, TV & gaming, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.

Sanne a chatbot / virtual assistant representing Nederlandse Energie Maatschappij

by The Selfservice Company since Nov 2011 in Dutch, Web, Branded conversations, Customer service, Telecoms & utilities, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sanne Sanne answers all questions about the products and organisation of the Nederlandse Energie Maatschappij on www.nederlandenergie.nl. She presents relative FAQ's and offers live chat in some cases.

Sophie a chatbot / virtual assistant representing Congstar

by The Selfservice Company since Sep 2011 in German, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sophie Sophie advises visitors to the Congstar customer service page about Congstar's phones, prepaid services and subscriptions. She also answers queries about installing internet and landline connections. Furthermore, Sophie also offers a selection of "frequently asked questions"
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