Virtual Assistants by The Selfservice Company

Emma a chatbot / virtual agent representing Toys R Us

by The Selfservice Company since Jul 2011 in English, Web, Children, Customer service, Sales, Text recognition, TV & gaming, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Toys 'R' us, Britain and the World’s leading toy megastore was looking to enhance and improve online customer experiences. Emma has been supporting ToysRus.co.uk online customers with key purchasing information such as Delivery and Gold Cards and as a result, Toys 'R' us has seen an increase in customer satisfaction and a reduction of calls and emails into the contact centre. Emma also guides customers in finding specific product lines alongside support information to greatly assist with reducing the basket abandonment rates.

Nienke a chatbot / virtual agent representing Nationale Nederlanden

by The Selfservice Company since Feb 2011 in Dutch, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Nienke Nationale-Nederlanden (NN) is one of the largest insurance companies in the Netherlands. Nienke is the virtual host on the corporate website http://www.nn.nl. She answers all questions about the insurances en services of Nationale Nederlanden. Next to the answer she provides frequently asked questions related to the subject of the customer’s interest.

Nina a chatbot / virtual assistant representing Unicef Deutschland

by The Selfservice Company since Feb 2011 in German, Facebook, Body health, Branded conversations, Campaign, Environmental, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Nina Nina, who welcomes you at the UnicefChat on Facebook, helps visitor selecting relief goods which are urgently needed. Subsequently, the visitor is transferred to the safe payment environment. When returning from the donation shop the visitor can invite friends to make a donation.

Nina is the first virtual assistant on Facebook in a shop environment.

Kate a chatbot / virtual agent representing Ortso

by The Selfservice Company since Oct 2010 in English, Web, Branded conversations, Customer service, Sales, Text recognition, Trade, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Kate Ortso is a new concept with a reversed auction. People can please a product that they want to buy and retailers bid for their offering.

The concept is new and two virtual assistants are introduced to explain the concept and help the consumers (through virtual assistant Kate) and retailers (with virtual assistant Matt). The CEO of Ortso has given an interview about his experience.

Noor a chatbot / virtual assistant representing TNT Post

by The Selfservice Company since Oct 2010 in Dutch, Web, Branded conversations, Customer service, Sales, Text recognition, Trade, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Noor Noor is the expert on TNT online shipping service. She assists the customers around the clock by answering questions about postage, package dimensions and shipping costs. Simultaneously she displays frequently asked questions.

Tom a chatbot / virtual assistant representing eyeOpen

by The Selfservice Company since Sep 2010 in Dutch, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Tom eyeOpen is aimed to solve the financial literacy. https://www. eyeopen.nl is convinced that every Dutch citizen should be able to make the best choice for his own money. eyeOpen provides consumers with clear information and useful tools.
Tom is the virtual assistant on the website. He answers questions about mortgages, savings, loans and insurances. So the Dutch are well informed about financial products.

Fleur a chatbot / conversational agent representing Otto

by The Selfservice Company since Aug 2010 in Dutch, Web, Branded conversations, Customer service, Electronics & hardware, Fashion, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Fleur Fleur answers customer questions about the services of OTTO. Underneath Fleur, a variable list of frequently asked questions is displayed asked questions per subject. During the order process, Fleur remains present to assist the customer and answer possible questions.

Stacey a chatbot / virtual assistant representing Staples

by The Selfservice Company since Jun 2010 in Dutch, Web, Branded conversations, Customer service, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Stacey At the site of Staples Office Centre, virtual assistant Stacey awaits your questions. She knows all products and leads customers through the order process on the website. Stacey supports clients in the process of filling in forms by recognizing mistakes and explaining them. Integration with search helps customers finding their products in the catalogue.

Eva a chatbot / virtual assistant representing Solcon

by The Selfservice Company since May 2010 in Dutch, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Eva Solcon offers internet, television and telephone services to consumers and business in the Netherlands. Virtual Assistant Eva answers all kind of questions about the services on http://www.solcon.nl. She supports customers installing services on or solving problems with internet, television of phone.

Virtueel Team a chatbot / virtual assistant representing energiedirect.nl

by The Selfservice Company since Mar 2010 in Dutch, Web, Branded conversations, Customer service, Sales, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtueel Team At the website of Energiedirect.nl a virtual team awaits customer questions. The Virtual Team knows all about the products of energiedirect.nl. In the personal account the Virtual Team helps with questions on submitting meter readings and payments.
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