Chatbots by The Selfservice Company

chatbot, chatterbot, conversational agent, virtual agent Fleur The virtual assistant has the typical look and feel of InShared. Fleur is made of a pink drawing combined with a black and white photo. Therefore she fits really well into the website of InShared. Fleur answers all kinds of questions about products and services thoughout the website: homepage, subpages en contact page.

Next to answering questions we’ve added a few functionalities:
• Contextual faq’s are related to the customer question.
• Page related FAQ’s on the subpages give suggestions for relevant information given the webpage.
• The 5 FAQ’s on the contact page are related to the top 5 most asked questions per e-mail.
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.

Sanne a chatbot / virtual assistant representing Nederlandse Energie Maatschappij

chatbot, chatterbot, conversational agent, virtual agent Sanne Sanne answers all questions about the products and organisation of the Nederlandse Energie Maatschappij on www.nederlandenergie.nl. She presents relative FAQ's and offers live chat in some cases.
chatbot, chatterbot, conversational agent, virtual agent Sophie Sophie advises visitors to the Congstar customer service page about Congstar's phones, prepaid services and subscriptions. She also answers queries about installing internet and landline connections. Furthermore, Sophie also offers a selection of "frequently asked questions"

Emma a chatbot / virtual agent representing Toys R Us

chatbot, chatterbot, conversational agent, virtual agent Emma Toys 'R' us, Britain and the World’s leading toy megastore was looking to enhance and improve online customer experiences. Emma has been supporting ToysRus.co.uk online customers with key purchasing information such as Delivery and Gold Cards and as a result, Toys 'R' us has seen an increase in customer satisfaction and a reduction of calls and emails into the contact centre. Emma also guides customers in finding specific product lines alongside support information to greatly assist with reducing the basket abandonment rates.

Nienke a chatbot / virtual agent representing Nationale Nederlanden

chatbot, chatterbot, conversational agent, virtual agent Nienke Nationale-Nederlanden (NN) is one of the largest insurance companies in the Netherlands. Nienke is the virtual host on the corporate website http://www.nn.nl. She answers all questions about the insurances en services of Nationale Nederlanden. Next to the answer she provides frequently asked questions related to the subject of the customer’s interest.
chatbot, chatterbot, conversational agent, virtual agent Nina Nina, who welcomes you at the UnicefChat on Facebook, helps visitor selecting relief goods which are urgently needed. Subsequently, the visitor is transferred to the safe payment environment. When returning from the donation shop the visitor can invite friends to make a donation.

Nina is the first virtual assistant on Facebook in a shop environment.
chatbot, chatterbot, conversational agent, virtual agent Kate Ortso is a new concept with a reversed auction. People can please a product that they want to buy and retailers bid for their offering.

The concept is new and two virtual assistants are introduced to explain the concept and help the consumers (through virtual assistant Kate) and retailers (with virtual assistant Matt). The CEO of Ortso has given an interview about his experience.
chatbot, chatterbot, conversational agent, virtual agent Noor Noor is the expert on TNT online shipping service. She assists the customers around the clock by answering questions about postage, package dimensions and shipping costs. Simultaneously she displays frequently asked questions.
chatbot, chatterbot, conversational agent, virtual agent Tom eyeOpen is aimed to solve the financial literacy. https://www. eyeopen.nl is convinced that every Dutch citizen should be able to make the best choice for his own money. eyeOpen provides consumers with clear information and useful tools.
Tom is the virtual assistant on the website. He answers questions about mortgages, savings, loans and insurances. So the Dutch are well informed about financial products.
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