In a particularly competitive market, the insurance company is close to customers and mediators with an innovative and highly effective system. Inbenta, company that develops and distributes specialized software for the interactive management with clients and customers, has been chosen by Allianz Seguros, company that provides insurance and financial services, to expand its customer care system. With a search tool appearance and present in all of the pages of Allianz website (www.allianz.es), Inbentas’ Solution, based in Natural Language, supplies assistance locating the necessary information about products and services offered by Allianz Seguros.
In a particularly competitive market, Allianz’ product stand out for its dynamism and adaptation to changes and new necessities experienced by individuals and companies. Increasing its insurance offer with more complete and innovative products and services also requires constant improvement on the method to approach customers and mediators in order to guide them and respond their doubts in a fast and efficient manner in every moment. “The objective in the installation of Inbenta’s Semantic Search Engine was to provide a better service to clients, agents and brokers in order to optimize calls and e-mails that were received in our Call Center” states Miquel Vaquer, Web and General Services Operation Manager of Allianz Seguros.