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Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.

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Prosper works for GMF since 2007. He has evolved and so did his missions.
In 2013, he manages 200 online subscription requests per month.
He also helps prospects to choose their saving and retirement solutions.

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  Neo (nickname: Neobot) is a chatterbot of the Betabot family which uses the ProgramPY-SH engine and uses Xaiml files as the knowledge databases. The core of Neo (ProgramPY-SH) is written in Python3.x and BASH.

  NOTE: Neo does not work on Windows or mobile devices. Neo was designed specifically for Linux; the program works on Unix systems. Cross-platform support is currently being added.

  Neo’s development started March 30, 2012 by Devyn Collier Johnson, NCLA, Linux+, LPIC-1, DCTS. Neo uses the ProgramPY-SH engine which reads Xaiml files instead of AIML files. Xaiml stands for eXtended Artificial Intelligence Markup Language and was first made August 31, 2012 by Devyn Collier Johnson, NCLA, Linux+, LPIC-1, DCTS. The ProgramPY-SH engine is written in BASH and Python3.x. All chatterbots that run on the ProgramPY-SH engine are known as Betabots. Before version 0.6a, Neo was called Betabot, but now, Betabot refers to any ProgramPY-SH based chatterbot.

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Juan Cruz, a Virtual Agent developed by BotGenes, works as a Virtual Councelor at “Nueva Escuela de Arte y Diseño”; an Institute specialized in training professionals for advertising, design in all its forms, graphic advertising, editorial, interiors, fashion, web, photography, arts, cartoons, painting, sculpture, drawing, etc.

He has studies in Journalism and enjoys giving information about the Institute to Spanish spoken student around the world.

Juan Cruz uses the most advanced “brain” developed by BotGenes with more than 500,000 decision rules, allowing him to handle thousands of regionalisms, typos, spelling and grammar errors, and also contextualize answers.

He integrates PLN, Natural Language Processing, technologies with TTS, Text to Speech, also offering Chat, audio streaming and an animated 3DAvatar.

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Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

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SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.

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Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.

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Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.

Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.

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