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[Papers] An Empirical Study of the Effect of Agent Competence on User Performance and Perception

2012-05-16T10:02:08+00:00

We studied the role of the competence of an interface agent that helped users to learn and use a text editor. Participants in the study made a set of changes to a document with the aid of one of four interface agents. The agent would respond to participants’ spoken questions as well as make proactive suggestions using a synthesized voice. The agents varied in the quality of responses and suggestions. One group of participants could also access a help screen. Results revealed that the perceived utility of the agent was influenced by the types of errors it made, while participants' subjective impressions of the agent related to the perceptions of its embodiment. Additionally, allowing participants to choose their preferred assistance styles improved objective performance. We relate quantitative findings with qualitative interview data and discuss implications for the design and the implementation of systems with interface agents.

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[Company] Real Life Plus

2012-05-16T09:33:39+00:00

Real Life Plus creates a virtual entertainment immersive 3D space that is fun and simple to use for everyone.

[Company] Virtual Italian Parks

2012-05-16T09:30:31+00:00

Virtual Italian Parks specializes in virtual worlds development, 3D online and virtual reality.

[Company] Micazook

2012-05-16T09:19:05+00:00

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[Company] HuzuTech

2012-05-16T09:07:55+00:00

HuzuTech is a social gaming studio and social gaming platform development company.

[Company] Trilogy Studios

2012-05-15T11:59:25+00:00

Trilogy Studios focuses on game design, game development and creative implementations.

[Company] Tipodean Technologies

2012-05-15T11:55:24+00:00

Tipodean Technologies provides dynamic virtual solutions for training people and simulating real life scenarios

[Company] Sine Wave Entertainment

2012-05-15T11:51:19+00:00

Sine Wave Entertainment delivers 3D animation and content creation for virtual environments.

[Company] Second Interest

2012-05-15T11:46:17+00:00

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[Company] Second Places

2012-05-15T11:44:48+00:00

Second Places develops innovative, interactive, 3D virtual worlds.