Virtual agents / Chatbots
in France

Caroline has been set up on Do you dream up website to explain to visitors how to create their own virtual assistant. Do you dream up offers a new solution to quickly and easily create assistants. The configuration is done through Do you dream up website.

Caroline can also helps the users during the bot configuration changing current page, making some elements blinking, ...

Caroline knows more than 3000 usual questions and about 200 questions about assistant creation. She was herself created with Do you dream up solution also to show the to visitors and users its performance and the set of features available.

ameli.fr of Cnamts (Caisse Nationale d’assurance maladie) launched in 2002 to all insured employers and health professionals. With over 5.2 million hits per month, Ameli.fr is the 3rd largest public service site in France. Since 2007, more than four million policyholders created personal accounts on the site to manage their information.  With a wide range of content and applications, Ameli.fr users were having difficulty finding the right information for their specific needs. The telephone support channels were flooded with people asking for information that was already on the website. Ameli.fr implemented the VirtuOz virtual agent to provide better service and improve user navigation for policyholders.

KAR Intelligent Computer (Katia Automatic Robot Intelligent Computer) conceives, develops and markets a solution of animation between users and a computer. It is an intelligent computer with two principal objectives :
- to help people who don’t know how to use a computer
- to answer many questions and give a lot of information about everything
This program is useful for people having questions about various subjects or for people who are alone.  KAR is the ideal solution. Moreover with its integrated programs you can have fun while learning.

Hello, I’m Léa and I’m here to answer your questions about PayPal. Even though I’d like to be a real person, I’m not. I’m programmed to answer your questions. How can I help you?

Laurent is a virtual representative in EDF Entreprises, leader of the French electricity’s market. Laurent guides you on the EDF site and offers the information relevant to your request. Laurent answers the questions concerning the EDF Entreprises and describes the solutions and services offered to firms.

Clara is the virtual hostess of the FNAC. In France, the FNAC is one of the more important sellers of cultural products (books, records) and electronic devices (televisions, cameras, computers).
She doesn¹t speak, but smiles and moves in little video sequences.
Of course she is there to help users with membership requests, online orders, deliveries and FNAC offers. She also gives some answers on her private virtual life.

Béa is a virtual representative in a French bank, the Banque Accord. Béa answers the questions concerning the Banque Accord, its products and services.  Béa assists the bank users during all the services accesible on the site, she guides customers on management of their personal account, and online loan transaction simulations.

Emma is the virtual hostess of MMA, a french insurance company. Emma directs the web visitors to the right rates.

Laura is a virtual representative in EDF Bleu Ciel, leader of the French electricity’s market. EDF Bleu Ciel offers a range of multi-energy and multi-services ecological offers of EDF. Laura answers the questions concerning the EDF Bleu Ciel, and describes the services offered to individuals.

Chloé is always available for AOL´s clients. She has access to a wide range of online recources (FAQ´s, diagnostic tools, online account management, spec sheets, etc.) to ensure clients find the best solution.