Virtual agents / Chatbots
in France

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Sales - France - A conversion of a dialogue focused on closing the deal

Laura a chatbot / virtual assistant representing EDF Bleu Ciel

     by Do You Dream Up since Oct 2011 in French, Web, Customer service, Gestures, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Laura Laura is the Virtual Advisor of EDF Bleu Ciel. She answers over 10,000 questions a day on various topics such as billing, opening contracts, connections...

The Do You Dream Up solution was chosen to replace the previous version of Laura to improve the relevance of its answers and allow to easily manage a conversational logic.

Laura is available both on the public site and from online agencies.

Assistant Virtuel Alimentation a chatbot / virtual assistant representing Groupe Bel

by Inbenta since Mar 2011 in French, Web, Cooking, Customer service, Sales, Search box, Commercial
chatbot, chatterbot, conversational agent, virtual agent Assistant Virtuel Alimentation The Virtual Assistant of Bel helps users find information and solve all kind of questions using their own words, in Natural Language.

The Bel Group produces and markets cheese cooked or half cooked servings: Laughing Cow, Kiri, Mini Babybel, Boursin, Cheez-etc. The Bel Group has a website dedicated to consumers (games, recipes, good discounts, surveys); on this site Inbenta acts to improve customer satisfaction and customer knowledge and a lever of lead generation via traffic acquisition and improving conversion rates.

Virtual Assistant Food Industry a chatbot / virtual assistant representing Groupe Bel

by Inbenta since Mar 2011 in English, Web, Cooking, Customer service, Sales, Search box, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant Food Industry The Virtual Assistant of Bel helps users find information and solve all kind of questions using their own words, in Natural Language.

The Bel Group produces and markets cheese cooked or half cooked servings: Laughing Cow, Kiri, Mini Babybel, Boursin, Cheez-etc. The Bel Group has a website dedicated to consumers (games, recipes, good discounts, surveys); on this site Inbenta acts to improve customer satisfaction and customer knowledge and a lever of lead generation via traffic acquisition and improving conversion rates.

Expired Béa a chatbot / virtual assistant representing Banque Accord

by Virtuoz since Jun 2007 until Dec 2010 in French, Web, Branded conversations, Finance & legal, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Béa Béa is a virtual representative in a French bank, the Banque Accord. Béa answers the questions concerning the Banque Accord, its products and services. Béa assists the bank users during all the services accesible on the site, she guides customers on management of their personal account, and online loan transaction simulations.

Expired Emma a chatbot / virtual assistant representing MMA

by Virtuoz since Apr 2007 until Oct 2011 in French, Web, Branded conversations, Finance & legal, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma Emma is the virtual hostess of MMA, a french insurance company. Emma directs the web visitors to the right rates.

Expired Laura a chatbot / virtual agent representing EDF Particuliers

     by Semantia since Mar 2007 until Oct 2011 in French, Web, Branded conversations, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Laura Laura is a virtual representative in EDF Bleu Ciel, leader of the French electricity's market. EDF Bleu Ciel offers a range of multi-energy and multi-services ecological offers of EDF. Laura answers the questions concerning the EDF Bleu Ciel, and describes the services offered to individuals.

Léa a chatbot / virtual agent representing Voyages-sncf.com

by Virtuoz since Dec 2005 in French, Web, Facebook, Branded conversations, Customer service, Mobility, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Léa Léa responds to questions from voyages-sncf.com customers. Initially trained to handle train issues, she was promoted in December 2006 and is now qualified to deal with questions related to the agency´s full-range of service.

Léa is available on Voyages scnf's corporate Facebook page as part of their online customer engagement strategy to increase customer satisfaction and boost favorable wall posts and recommendations. The travel agency provides a virtual agent that not only directly answers customer questions, but also can channel issues back to live agents to achieve 100 percent customer resolution.

Téa a chatbot / virtual agent representing Discounteo

by Virtuoz since Nov 2005 in French, Web, Branded conversations, Customer service, Electronics & hardware, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Téa Téa is virtual hostess of discounteo. She takes you on a guided tour of each department, walks you through the order process and gives cutomized advice. When she can not handle customers issues´ on her own, she referes to the after sales department

Anna a chatbot / virtual assistant representing IKEA

by Artificial Solutions since Jul 2005 in French, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is IKEA's virtual assistant. Anna answers questions like about Ikea products and Ikea stores and opens related pages in a browser window. She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.

Emma a chatbot / virtual assistant representing La Redoute

by Artificial Solutions since Jan 2003 in French, Web, Branded conversations, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emma How to sleep comfortable? Ask Emma!
On the Website of France's No 1 Fashion Collection - La Redoute - users can seek help from the Interactive Assistant Emma when they are looking for beds, mattresses, bed sets and accessories from the online shop.
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