How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
Chatbots.org (BETA)
Overview of all chatbots (chatterbots) in the English language(still populating). For fun, functional or exciting chat conversions.
Valerie (commercial)
How smartAgent is helping; Answering customer queries without having to phone or e-mail, reducing CRM costs, improving customer satisfaction and loyalty, providing a feedback mechanism for customer wants and needs and providing a mechanism to optimise online and offline content. Virgin Holidays is also using the Synthetix.info service to analyse visitors' wants and needs by looking at the questions they ask. The use of the conversational logs and analysis will allow Virgin Holidays to better serve both their online and offline customers. In addition, the conversation logs ensure that Valerie always has up to date information.
Tom (commercial)
What smartAgent is hoping to achieve for Best Western; Answer customer queries without having to phone or e-mail, reduce CRM costs, improve customer satisfaction and loyalty and provide a feedback mechanism for customer wants and needs.
Best Western is using the Synthetix.info analytics service to analyse visitors wants and needs by looking at the questions they ask. The conversation logs also allow them to make sure that Tom and Lucy always have up to date information. Jo Ogden, Head of Ecommerce and Distribution at Best Western is aiming to answer more queries online with lower CRM costs and to improve customer loyalty. "It’s designed to make sure our customers have an enjoyable experience and improve conversions”, she said.
Hollie (commercial)
Virtual Hollie is providing answers to questions from people interested in visiting a number of holiday parks across the United Kingdom. The virtual assistant is currently dealing with thousands of visitors each month. The technology is answering customer queries on a variety of subjects whilst also navigating the user to additional content that appears on the website. The virtual assistant contains a wide range of content, this includes information on key attractions, when famous people are performing and routine information about each venue such as "what time do you need to check in". One of the more interesting aspects of the deployment is that "Hollie" promotes some of the events that are taking place at the resorts over the course of the year.
Staff at Butlins have full access to a wealth of management and customer contact data via the Synthetix analytics service. They can see all the questions that users to the assistant have posed. This allows them to make sure that Hollie is always updated to answer any new queries that may arise. The system also provides detailed management reports to monitor the success of the smartAgent. Hollie is the first live edition of smartAgent Version 4 and has many new features and functions that enhance the system for both the user and the website owner.
Kate Carver (commercial)
A virtual newsreader is the newest recruit to the web-site of the Grimsby Telegraph. Developed by Virtual Character consultants, Daden Limited, the talking avatar reports current news stories for newspaper's online edition.
Called “Kate”, the assistant is based on “chatbot” technology created by Daden Limited. Kate takes advantage of latest web-delivered text-to speech and animated avatar technology to report on the most recent headlines and breaking news at Grimsby Telegraph's web site.
Sarah (commercial)
Sarah is the virtual online assistant of Royal Mail. She gives immidiate answers to questions posed by the Royal Mail´s customers. The majority of the enquiries are on the delivery status of parcels.
Chatbot game (game)
The Chatbot Game makes chatbot programming easy and fun using simple Google-like chat rules in a reddit-like game. Specifically, there is one chatbot whose personality and expertise are determined by players of the game.
The Chatbot Game is a bit like a social news site such as reddit. To play the game, you submit chat rules, which you can think of as being similar to news submissions. Voting on these chat rules occurs during the chats. Higher scoring rules are more likely to be used for a chatbot response. Spying on chats involving your rules corresponds to viewing your news submissions' comments. Your score corresponds to karma.
PerfectBoyfriendBot (amateur)
The perfectboyfriend for all ladies. You can add me to your msn-buddies and we'll have lots of fun. See you there.
Friend4u (commercial)
'Friend4u' is a Chatterbot created by Adarsh_Syamala(A.K.A BlueSpace), Friend4u is an Online chatterbot which uses VerbotsOnline technology & also works as an external Knowledge_base for Verbots Player, It differs from other Chatterbots by it's uniquely designed random output engine which creates a better user experience
Mike (research)
Chatbot in Second Life that helps Japanese students to learn English.
Hanover Helps (commercial)
'Hanover Helps' is an innovative automated website assistant, created by virtual character consultants Daden Limited, it has helped Hanover generate over 10,000 hits to their web site in the first week since the launch.
The virtual assistant 'Hanover Helps' is based on 'chatbot' technology created by Daden Limited. The chatbot, which takes advantage of the latest web-delivered text-to-speech technology, allows visitors to the site, including the visually impaired, to 'ask' questions about Hanover's services.
Feed (all bots)
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