Pelehpone Virtual Service Assistant, powered by Support Machines is the first line of customer service for Pelephone - Israel's 2nd largest mobile operator. The virtual assistant provides technical information and troubleshooting for smartphone, connectivity and advanced applications to over 2 million subscribers. Furthermore, the Virtual Assistant is able to provide information about new products as well as allow users to make changes to their mobile plans.The Pelephone Virtual Assistant provides +90% accuracy and is able to hand over the calls to human experts when it finds it is unable to provide the most effective service.




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