Inf Yota
a chatbot / virtual assistant representing Yota
| by Nanosemantics since May 2010 in Russian, webbot, Telecom & Utilities |
Inf Yota lives on the website of the Russian telecommunication company Yota. He is the son of Yota’s knowledge base and helps her to pass the information to Yota’s clients.
Amy
a chatbot / virtual agent representing Shaw
| by Next IT since Mar 2010 in English, webbot, Telecom & Utilities |
Shaw Communications introduced Ask Amy, (located on www.Shaw.ca) to the world in December 2009 and she is doing a fantastic job. You can ask her how much it costs to call Ireland with your digital plan, what is on TV tonight, or even what bundle is best for you and she will immediately answer your question in a pleasant and helpful way. (“Amy” also has a great personality so feel free to ask her about her favorite movie or vacation!) In addition, Next IT and Shaw implemented an internal “Super Amy” who has been supporting over 5,000 Shaw contact center agents for eight months, improving operational efficiency while providing a better customer experience.
Ewa
a chatbot / virtual assistant representing Beyond
| by Stanusch Technologies since Dec 2009 in Polish, webbot, Telecom & Utilities, Customer service, Sales |
Ewa is an assistant at Beyond. Their DataCenter is the most advanced high-tech server room in Poland and one of the most rapidly developing server rooms in the country. Ewa has extensive knowledge about the company. She gives basic information about Beyond, she knows a lot about work in Beyond and presents company’s offer. Ewa can even tell you how the fire system of the company works. If you want to contact Beyond or you have specific issues Ewa opens a contact form for you or provides direct contact numbers.
Joost
a chatbot
| by The Selfservice Company since Sep 2009 in Dutch, webbot, Telecom & Utilities, Customer service, Knowledge_management |
Xs4all uses chatbot functionality to answer questions on their online support site. Joost (still without an avatar image) answers all support questions. Xs4all is regarded as the best and most quality driven ISP in the Netherlands.
Frank
a chatbot / virtual assistant representing Verizon
| by Verizon since Aug 2009 in English, webbot, Telecom & Utilities, Customer service |
Frank answers all of your Verizon customer service support questions.
i8
a chatbot representing Jiangsu branch, China Mobile
| by Incesoft since Aug 2009 in Mandarin, webbot, Telecom & Utilities, Sales |
i8 is a web robot for Jiangsu branch of China Mobile. China Mobile users can visit the website of Jiangsu branch and click the icon of i8 to talk with him. Currently i8 knows about 9000 business points and can answer almost all the general questions about mobile businesses. If there are questions i8 cannot answer, he will transfer the question to an online CSR or switch it to the forum for solvement. i8 system technicians collect user’s questions and make analysis, then improve it to make i8 more smart and intelligent.
TEPSON
a chatbot / chatterbot representing Telekomunikacja Polska S.A.
| by Stanusch Technologies since Jul 2009 in Polish, Telecom & Utilities, Research, Voice recognition |
TEPSON is a project realized by the Institution of Robot’s Control and our company- Stanusch Technologies. Company’s main task is to build a robot for the largest polish telecom operator. It is a research project and Stanusch Technologies is responsible for natural language processing module, face recognition and integration module with other system modules. We installed a chatterbot on a computer controlled by the robot. The chatterbot is equipped with general and specialist knowledge indicated by polish telecommunication company. The chatterbot took the form of animated face.
The aim of the project is to verify possibility of using natural language processing to communicate with a robot. Investigation of public perception and reactions of people to voice interface and dialogue system of the robot in natural conditions is essential for the project.
Adam
a chatbot / virtual agent representing Essex and Suffolk Water
| by Synthetix since Jun 2009 in English, webbot, Telecom & Utilities, Customer service |
Synthetix successfully launched its third Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the south east of England, Essex & Suffolk Water.
Visitors to www.eswater.co.uk can click on “Ask us” and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Essex & Suffolk Water contact centre and thus saving costs.
Simon
a chatbot / virtual agent representing Northumbrian Water
| by Synthetix since Jun 2009 in English, webbot, Telecom & Utilities, Customer service |
Synthetix successfully launched its second Virtual Agent deployment into the Utilities sector for the organisation delivering water and sewage services within the north east of England, Northumbrian Water.
Visitors to www.nwl.co.uk can click on “Ask us” and are greeted by one of several smartAgents (selected at random) who are there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Northumbrian Water contact centre and thus saving costs.
Tia
a chatbot / virtual agent representing Telekom Slovenije
| by Artificial Solutions since Apr 2009 in Slovenian, webbot, Telecom & Utilities, Customer service, Sales |
TIA is a VCA (Virtual Chat Agent) solution for the users of Telekom Slovenije who are looking for solutions or answers regarding their electronic communications online.
The solution will be aimed mostly at Telekom Slovenije’s residential users, as well as business public, the media and others. TIA is qualified to answer the most frequent questions, connect a question with the right website, or point the user in the right direction. Her knowledge base will be upgraded on a daily basis.
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