Telecoms & utilities Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)

Jess a chatbot representing Plusnet

by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.

Amy a chatbot / virtual assistant representing TalkTalk

by Creative Virtual since Nov 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Amy Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.

Amanda a chatbot representing Anglian Water

by The Selfservice Company since Oct 2012 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Amanda Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.

Protected Olivier a chatbot / virtual assistant representing Lyonnaise des eaux

       by Cantoche since Aug 2012 in French, Branded conversations, Customer service, Facial expressions, Gestures, Home & living, Speech synthesis, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Olivier Olivier is the Customer Service Virtual Assistant of Lyonnaise des Eaux. He answers thousands of questions every month on payment, invoices and all the clients' requests regarding their contract.

Any answer of Olivier includes:

- Full body, facial and lips animations
- A vocal answer, generated in Text-to-Speech
- A textual answer in a text balloon
- Answer complements in an optional screen
- Suggestions for indepth information search

Ewa a chatbot / virtual assistant representing Orange

by Stanusch Technologies since May 2012 in Polish, Web, Customer service, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Text synthesis, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa Ewa is a Virtual Advisor of the international telecommunications company Orange, dedicated to users on the Polish market. The Virtual Advisor’s knowledge consists of two extensive databases containing approx. 1,500 topics. Depending on the need, the Virtual Advisor can be asked about the hotline, and mobile and stationary Internet.

Ewa explains customer's doubts regarding invoices, showing how to check your account and conversation balance. The Virtual Assistant also informs you what you should do during an outage, how to top up your account, and knows the prices of services and promotions offered by the Company. The website Advisor is also aware of basic company information such as the address and important telephone numbers.

PeTE a chatbot / virtual assistant representing AT&T

     by InteliWISE since May 2012 in English, Web, Animals & aliens, Branded conversations, Customer service, Knowledge management, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent PeTE The PeTE, a truly helpful Virtual Assistant for the newly developed AT&T corporation.

The PTE at AT&T provides business customers exclusive access to sample code, APIs, SDKs and technical documentation for building mobile productivity solutions for enterprises of all sizes.

PeTE from InteliWISE.com is helping customers with intent - recognition search and customer - engagement triggers. It has like a cool avatar too - The Parrot.

Virtual Service Assistant a chatbot / virtual agent representing Pelephone

     by Support Machines since Feb 2012 in Hebrew, Web, Telecoms & utilities, Text recognition, Text synthesis, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Virtual Service Assistant Pelehpone Virtual Service Assistant, powered by Support Machines is the first line of customer service for Pelephone - Israel's 2nd largest mobile operator. The virtual assistant provides technical information and troubleshooting for smartphone, connectivity and advanced applications to over 2 million subscribers. Furthermore, the Virtual Assistant is able to provide information about new products as well as allow users to make changes to their mobile plans.

The Pelephone Virtual Assistant provides +90% accuracy and is able to hand over the calls to human experts when it finds it is unable to provide the most effective service.

Paula a chatbot / virtual assistant representing VTR Chile

     by Indisys since Jan 2012 in Spanish, Web, Customer service, Facial expressions, Knowledge management, Sales, Speech synthesis, Telecoms & utilities, Text recognition, Text synthesis, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Paula Paula is a Virtual Assistant for VTR, one of the largest telecoms in Chile.

Ewa a chatbot representing Enea

by Ecreation since Dec 2011 in Polish, Web, Branded conversations, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa Ewa is a fully interactive Virtual Assistant created for ENEA, an energy supplier in Poland. Eve answers questions about the wide range of products for companies and consumers. With NBC (Navigation by Conversation), the user is automatically redirected to relevant website pages that contain more information. Although Eve is a very professional chatbot, she likes it when you give her a compliment from time to time. Eve features pre-recorded video and a real-time text-to-speech engine.
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