Telecoms & utilities Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)

Ewa a chatbot representing Enea

by Ecreation since Dec 2011 in Polish, Web, Branded conversations, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa Ewa is a fully interactive Virtual Assistant created for ENEA, an energy supplier in Poland. Eve answers questions about the wide range of products for companies and consumers. With NBC (Navigation by Conversation), the user is automatically redirected to relevant website pages that contain more information. Although Eve is a very professional chatbot, she likes it when you give her a compliment from time to time. Eve features pre-recorded video and a real-time text-to-speech engine.

Sanne a chatbot / virtual assistant representing Nederlandse Energie Maatschappij

since Nov 2011 in Dutch, Web, Branded conversations, Customer service, Telecoms & utilities, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sanne Sanne answers all questions about the products and organisation of the Nederlandse Energie Maatschappij on www.nederlandenergie.nl. She presents relative FAQ's and offers live chat in some cases.

Laura a chatbot / virtual assistant representing EDF Bleu Ciel

     by Do You Dream Up since Oct 2011 in French, Web, Customer service, Gestures, Sales, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Laura Laura is the Virtual Advisor of EDF Bleu Ciel. She answers over 10,000 questions a day on various topics such as billing, opening contracts, connections...

The Do You Dream Up solution was chosen to replace the previous version of Laura to improve the relevance of its answers and allow to easily manage a conversational logic.

Laura is available both on the public site and from online agencies.

Sophie a chatbot / virtual assistant representing Congstar

by The Selfservice Company since Sep 2011 in German, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sophie Sophie advises visitors to the Congstar customer service page about Congstar's phones, prepaid services and subscriptions. She also answers queries about installing internet and landline connections. Furthermore, Sophie also offers a selection of "frequently asked questions"

Mr TeleTu a chatbot / virtual assistant representing TeleTu Italy

by Artificial Solutions since Sep 2011 in Italian, Web, Animals & aliens, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mr TeleTu Mr Teletu is probably the first yellow pig to enter the world of artificial intelligence, guiding over 2.4 million customers online at Italy’s leading fixed line and ADSL service providers, TeleTu. Mr TeleTu, is a cute pig that features in all of the company’s campaigns, and now also as a Teneo Virtual Assistant that enables customers to register online to resolve their queries.

Mr TeleTu assists customers logging in to their account online for the first time, helping them find the required identification details and guiding them through the process. The next stage, which will be implemented imminently, sees the friendly pig on other sections of the website assisting customers in activating new services and helping with account administration such as invoices and payment.

Ewa a chatbot / virtual assistant representing Telekomunikacja Polska SA

     by Stanusch Technologies since Aug 2011 in Polish, Web, Customer service, Facial expressions, Gestures, Speech synthesis, Telecoms & utilities, Text recognition, Text synthesis, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa TPSA- well known company in Poland also has a Virtual Advisor. TPSA is a company which specializes in providing phone and Internet services) for both home users and companies, and also provides dialup access. Ewa helps with removing all your imperfections, checking or charging your account, and also with updating your services. She perfectly knows basic information about her company, such as: address, telephone numbers, VAT number etc. Ewa is also a unique guide to the site.

TIA a chatbot / virtual agent representing Telecom Slovenia

       by ArtiSol since Jul 2011 in Slovene, Web, Branded conversations, Customer service, Facial expressions, Gestures, Telecoms & utilities, Text recognition, Animated avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent TIA Customer Care Agent capable to answer questions related to clients organization products and services. Specially focused on:

1. General Information
a) Headquarters
b) Telekom Slovenia attitude towards the
c) Environment
d) Careers in Telecom Slovenia
e) Customers Telekom Slovenia

2. Subscribers:

a) Itemized bill
b) The cost of reprimand
c) Subscription
d) Addendum to Cell

3. Sales:

a) How to become a subscriber service Telekom Slovenia
b) Special offer SiOL / Action SiOL
c) Special offer mobile phones
d) Participation in the Loyalty / Loyalty program

4. Technical assistance:

a) Vacation
b) Internet speed
c) Sending MMS
d) Using Integral
e) Welcome speech to voice

Emilie a chatbot representing Numericable

by Virtuoz since Jun 2011 in French, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Emilie Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers.

FAQ Agent a chatbot / virtual agent representing Freeconet

     by InteliWISE since Apr 2011 in Polish, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Video, Commercial
chatbot, chatterbot, conversational agent, virtual agent FAQ Agent FAQ Agent is an interactive help for the users of Freeconet website. It navigates them through the site and solves their problems, at the same time boosting the company's sales and lowering customer service costs. The auto-complete and NLP features make the Agent a useful, value-adding tool.

Ewa a chatbot representing Enea

by Ecreation since Mar 2011 in Polish, Web, Branded conversations, Campaign, Sales, Telecoms & utilities, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ewa ENEA is an energy company from Poland, that wants to increase their sales in other areas of Poland. In order to achieve this, they held an exhibition in Kielcach to inform customers about Enea’s services. For this exhibition they requested a chatbot that would serve as an information booth. The chatbot Enea informed visitors about everything related to energy. The design was optimized for touchscreen. Users could choose to type a message with a keyboard or touch one of the five subjects. Touching one of the subjects would give the user the correct information.
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