| by Lost Boys since Sep 2005 in Dutch, Live Messenger, Branded conversations, Campaign, Telecoms & utilities, Text recognition, Avatar, Commercial |
Chatman is a man who is introduced for a campaign of Hi, a Dutch telecom operator. Chatman is available on television, in print, and has own merchansing. Op top, Chatman is a real story teller. He's bad listener but his stories are very funny.| by Transversal since Aug 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.| by Transversal since May 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Increasing the number of its 5.2 million UK customers that manage their gas and electricity accounts online is a key part of ScottishPower's business strategy. Ensuring that customers receive rapid responses to their online account queries is critical to this aim. Ask Katie answers customer questions automatically online, significantly enhancing customer service and encouraging consumers to adopt more online services such as meter reading and billing.  |
by The Selfservice Company since Apr 2005 in Dutch, Web, Branded conversations, Sales, Telecoms & utilities, Text recognition, Picture, Commercial |
Lotte helps customers buying their mobile prepaid vouchers online.
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by Artificial Solutions since Jul 2003 in German, Web, Telecoms & utilities, Text recognition, Avatar, Commercial |
Eve is a Virtual Assistant that helps people using the German electricity supplier Yello Strom’s website – answering questions and dealing with customer enquiries. |
by Artificial Solutions since Jan 2003 in Swedish, Web, Telecoms & utilities, Text recognition, Avatar, Commercial |
Tele2 is Europe's leading telecommunication operator and delivers products and services within mobile communication, Internet, computing, cable-TV etc. To help out with their customer service, the Interactive Assistant Sara helps customers online. Sara answers questions about Tele2´s services and pay-as-you-go cards.
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by Artificial Solutions since Jan 2003 in Swedish, Web, Telecoms & utilities, Text recognition, Avatar, Commercial |
Telenor is one of the leading suppliers of telecommunication services and mobile services operating in 13 countries. In Sweden they offer anything from broadband services and mobile services to computer and land-line services. If their customers have questions they can ask the Interactive Assistant Emma online about pay-as-you-go cards, subscriptions and other services.
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by Artificial Solutions since Jan 2003 in Spanish, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
MASmóvil the new Virtual Mobile Operator in Spain focus on young and dynamic people and use the Interactive Assistant Marta on their Website to help customers with information about the service, prices and advantages as well as general navigation on the Website. Marta also has a strong and funny personality and can handover users to an operator using Agent Based Chat.
Elin
a chatbot / virtual assistant representing E.ON Sweden
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by Artificial Solutions since Jan 2002 until Apr 2009 in Swedish, Web, Telecoms & utilities, Text recognition, Picture, Commercial |
E.ON Sweden offers residential customers in Sweden electricity, natural gas and district heating. They get lots of questions from customers and in order to reduce the frequently asked questions to E.ON´s customer service, they implemented the Interactive Assistant Elin on their Website. She answers questions about E.ON´s products and services 24 hours a day.
Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.
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