Chatbots directory

This time InteliWISE challenged with a task: how to improve the website of the oldest Harley Davidson dealer in the USA. We provided an attractive, smart and bright cowgirl who not only talks with clients but also presents multimedia.

Multilingual, learning general purpose chatbot.

While currently in heavy beta and development, this technology demo shows some of “industry firsts”: The bot is multilingual, being able to converse in several languages in one box (try. “What languages do you speak?”). The bot is learning during the conversation. Try “Ich bin 39 jahre alt.” and then ... later ... “Wie alt bin ich?” This works also with other things - of course “My car is a VOLVO” ... “What is my car” etc. just try.

THe bot can handle procedural words. I-e- words that you will not find in any dictionary. Try e.g. “Wieviel ist siebzehn mal achtundzwanzig” (the numerals get parsed) or “Wat is negen plus negen”. The bot is a little bit self aware “How old are you”. and has rudimentary grasp of time. “What time is it/was it yesterday/will be tomorrow”

[edit]
The pony has learned a new trick! It can serve as multilingual dictionary:

User: Was ist das thailändische Wort für Stadt?
Bot: Zum beispiel เมือง.
User: Wie sagt man Gras auf türkisch?
Bot: Ich habe keine Ahnung.
User: How do you say house in greek?
Bot: One translation is σπίτι.
User: What is the czech word for cat?
Bot: One translation is šelma kočkovitá.
[/edit]

Other than that: Here be lions, use at your own peril. Be gentle.

Kon is hooked up to Twitter and randomly constructs lines. It will “watch” the conversations and Kon will then try to “learn” from them so that people can hold conversations with him.

EVA is a Virtual Travel Agent who understands customers’ travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.

Imagine yourself on the crew of the Starship Enterprise.  Have a conversation with the Fake Mr. Spock and experience a unique science fiction episode custom made just for you.  Suitable for viewing and chatting on a mobile device. 

Website visitors just type a question into the question box; the system then sifts through the vast amounts of data on the site looking for possible answers. Once an answer has been found it appears on the screen along with links to further information. It is hoped ‘Ask Alex’ will become the first port of call for people looking for answers, providing instant response and feedback and reducing the need to call the Customer Service Centre, providing a faster more responsive service and saving both time and money. New questions will continue to be added to further improve customer satisfaction. User input is vital, if a question is not being answered there is a facility which allows the user to submit the question for inclusion.

This new interface has allowed Lincolnshire to optimise their online content, by making the information more customer focused and easier to find, therefore creating a solution to both, online and offline customer service issues. At the moment the technology is only available on the ‘I am a Parent’ section of the Lincolnshire site, however in time it will be widened out to other areas, to further enhance service delivery. To see “Ask Alex” in action, please click here to visit the Parenting section of the Lincolnshire website.

Peter Barton, Head of Web and Information Services at Lincolnshire believes the Synthetix customer service technology gives them a solution to both their online and offline customer service issues;

“People like talking - or writing - to people. And that’s how they see it. We anticipate this being a big win for our customer service.

Pandorabots Spellbinder scanend publicly available fan-compiled transcripts of 72 episodes of the original Star Trek TV series. In those 72 episodes, Captain Kirk has about 9000 lines of dialog. Pandorabots SpellBinder read these lines and created a Captain Kirk chat bot with about 2000 categories and 6000 responses (a category is the basic unit of knowledge). Pandorabots SpellBinder also created a chat bot representations of Mr. Spock and Dr. McCoy. The A.I. Foundation has published these parody characters through this link: http://alicebot.org/kirk. (An animated talking version of Fake Captain Kirk may be found here: http://alicebot.org/kirkbot).

You can ask Jenny any questions about Virgin Media Services or ask her for assistance if you need help with browsing through the website.  Jenny’s face is animated and changes with her mood. Her face is a virtual copy of a real Virgin Media customer service agent.

Sophie is your personal virtual assistant on www.hispeed.nl. She answers all your questions about international train journeys and tickets. 

Sophie is your personal virtual assistant on www.hispeed.nl. She answers all your questions about international train journeys and tickets.