English summary: This chatbot alows listeners of the radio station to see the playlist, which DJ is on air, download songs and find artist information. What makes the chatbot unique is that the radio DJ can pick users from a list and start a live chat.

English summary: Synthetix has successfully launched another smartAgent into the Travel and Tourism sector for Virgin Holidays. Visitors to virginholidays.com can click on "Need Help?" and are greeted by smartAgent Valerie who is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries to the Virgin Holidays contact centre. Valerie allows users to ask natural language questions about holiday destinations and pre/post booking queries whilst also navigating them around the website. The smartAgent also has a number a pre-programmed conversational goals to attempt to increase sales and impart essential information. The smartAgent has a wealth of knowledge, users can ask "What is like to visit Dubai", "Can I pre-book my seats on the flight?" or even "What films are showing on my flight?".

English summary: Best Western hotels group launched 'Ask our experts' on the UK site to improve customer experience and reduce routine inbound enquiries to their call centre. Users can choose to receive assistance from one of two Virtual Assistants, Tom or Lucy. The conversational, natural language interface provides straight answers to straight questions. Tom and Lucy are interacting with people every day of every week, answering their queries about Best Western Hotels and navigating them around the website. The Virtual Assistants have a wealth of knowledge, they know which hotels have golf courses, leisure facilities or even if they are near airports.

English summary: Butlins, part of Bourne Leisure Ltd, have launched Hollie, their virtual Redcoat. Hollie, a virtual representation of a real Redcoat, is able to offer her help and guidance to visitors to the website. She can tell them what is going on throughout the year and provide information about all the resorts.

English summary: Virtual newsreader reporting on the latest news stories for the online edition of The Grimsby Telegraph newspaper.

English summary: The virtual employee Maud answers all questions about Elvia. Elvia is offering travel insurrances.

English summary: Sarah is the virtual online assistant of Royal Mail. She gives immidiate answers to questions posed by the Royal Mail´s customers. The majority of the enquiries are on the delivery status of parcels.

English summary: Chatbots of "Omroepfriesland", a local Dutch television and radio station. The chatbots tells you what's on the tv or radio, the latest local news, sport or weather information.

English summary: Missed your favourite TV programme? Don't worry because with this bot you can ask for every tv programme and he will tell you if and where you can see the rebroadcast.

English summary: What's on TV? Feel like watching tv, but you don't know what's on? Or do you want to know when your favourite tv programme is on TV? Add the 'programma gids' to your Messenger list and he will give you tips about what's on TV. Give him a headword and he will look very quickly when the program will be broadcasted and show you the latest broadcast.