Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - United Kingdom - To answer questions about delivered goods or services
chatbot, chatterbot, conversational agent, virtual agent Find Me This V-Person™ is used internally to provide support to mortgage sales advisers across the United Kingdom. This easy-to-use system allows advisers to ask questions in natural language via a free text box or select from clickable FAQs.
chatbot, chatterbot, conversational agent, virtual agent Andrew Ask Andrew is the V-Person™ for HSBC Commercial Banking in the UK. This virtual assistant is located within the secure area of the HSBC website to assist business banking customers.
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant DFS, the UKs most well known sofa retailer and the largest company of its kind in Europe, has upgraded to benefit from our Natural Language interaction capabilities. Customers are able to self serve by asking a range of sales and service related topics and questions which include disposing of their exiting sofa, obtaining credit finance and seamlessly escalating to exciting new channels such as Video Chat. Not only have we proven to answer over 85% of all questions accurately but provide contextual user journeys which continually improve Customer Experience.
chatbot, chatterbot, conversational agent, virtual agent Virtual Assistant This V-Person™ is located on Moonpig's UK website to help customers with queries about products, orders and delivery. The template is branded with the company's well known logo and features a free text box as well as a list of clickable FAQs.

Jess a chatbot representing Plusnet

chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
chatbot, chatterbot, conversational agent, virtual agent Amy Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.

Amanda a chatbot representing Anglian Water

chatbot, chatterbot, conversational agent, virtual agent Amanda Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.
chatbot, chatterbot, conversational agent, virtual agent Phoebe Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.
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