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by Creative Virtual since Dec 2011 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial |
Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.
Harriet
a chatbot / virtual assistant representing Harrow Council
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by Creative Virtual since Oct 2011 until May 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Government, Text recognition, Animated avatar, Commercial |
Harrow Council's Virtual Assistant, Ask Harriet, is located on the council website to answer enquiries specifically about Housing and Council Tax benefits. This V-Person™ template design is very user-friendly and allows visitors to enter their question in the free text box or chose from a list of clickable FAQs.
Lucy
a chatbot / virtual assistant representing Lloydspharmacy
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by Creative Virtual since Sep 2011 until Dec 2011 in English, Web, Body health, Branded conversations, Customer service, Facial expressions, Text recognition, Animated avatar, Commercial |
Ask Lucy is Lloydspharmacy's online heathcare assistant. She is available 24/7 on the Lloydspharmacy website and can answer questions about weight loss, hair loss and even dealing with the common cold. This V-Person™ install features an animated avatar, a box for free text entries, a list of clickable FAQs and an In-Conversation survey (ICS).
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by Creative Virtual since Jul 2011 in English, Web, Branded conversations, Facial expressions, Pets & animals, Text recognition, Animated avatar, Commercial |
Ask Annie is available on the RSPCA website 24/7 to provide information on all main species of domestic and wild animals including information relating to general pet care, animal welfare law, animal rehoming and vet care. This V-Person™ can also help users find local vets, council, police and fire and rescue services in their area.
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by Creative Virtual since Mar 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial |
HSBC have launched Olivia, the newest member of their customer service team. V-Person™ Olivia will help HSBC’s customers with any questions they may have about online security and about the changes that will affect all their customers' online banking experience. The system is available 24 hours a day, 7 days a week and gathers feedback about usefulness of answers and call savings.
How To
a chatbot / virtual assistant representing Lloyds Banking Group
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by Creative Virtual since Nov 2010 in English, Finance & legal, Text recognition, Faceless, Commercial |
Lloyds Banking Group employees have their own internal mortgage support system. The 'How To' implementation makes mortgages simple by providing instant answers and opening secure pages containing more information. Designed specifically for internal use only, the template is simple and clean and reflects the company branding. Important updates are displayed prominently at the bottom and related topics/FAQs are always listed to increase usability.
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by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Money website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
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by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
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by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.
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by Creative Virtual since Mar 2010 in English, Web, Body health, Text recognition, Picture, Commercial |
NHS East of England have welcomed Dr Dunn to their Strategic Projects website. Dr Dunn is available 24/7 to answer questions about the Foundation Trusts at Hinchingbrooke, Luton and Bedford. This V-Person™ features static photographs of a real person that change depending on the question entered by the user.
Local Consultant |
Phil Hall Email Phil T: + 44 1179666192 M: + 44 7932056630 
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Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.
Grey out:
