Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Avatar - United Kingdom

Phoebe a chatbot / virtual assistant representing Photobox

since May 2012 in English, Web, Branded conversations, Customer service, Knowledge management, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Phoebe Photobox, the leading European online photo servicing company, have chosen to work with SelfService Company, as a best in class Virtual Assistant provider, to further improve their multiple award winning website. Renowned for innovation and superb customer service, Photobox wanted to ensure that their customers had an online guide to provide immediate help for enquiries. Working with their RightNow knowledge base Phoebe is the first point of contact for all online product and service related queries.

Anna a chatbot / virtual assistant representing PKR

since Mar 2012 in English, Web, Customer service, Facial expressions, Gaming, Gesture recognition, Gestures, Knowledge management, Sales, Text recognition, Text synthesis, TV & gaming, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.

Sarah a chatbot / virtual assistant representing First Great Western

by Creative Virtual since Dec 2011 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sarah Ask Sarah, First Great Western's V-Person™, is available 24/7 to answer questions on topics including planning a journey, purchasing tickets and reserving seats. This install includes an In-Coversation Survey (ICS) designed to collect information about the usefulness of answers and saved calls and emails.

This virtual assistant has been developed and is being maintained by partners the Virtual Zone and Creative Virtual.

Turing bot a chatbot

       by Collette Curry since Oct 2011 in English, Web, Clone, Speech synthesis, Text recognition, Avatar, Amateur
chatbot, chatterbot, conversational agent, virtual agent Turing bot Chatbot to celebrate the centenary of Alan Turing's birth in 2012.

Protected Mia a chatbot / virtual assistant representing Co-operative Banking Group

by Artificial Solutions since Oct 2011 in English, Web, Facial expressions, Finance & legal, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Mia The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.

Expired Annoying Orange a chatbot

by Ecreation since Apr 2011 until Apr 2012 in English, Ovi, Google Talk, Live Messenger, Yahoo, Branded conversations, Campaign, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Annoying Orange Acting upon instructions from R/GA London a chatbot was developed for Nokia. The chatbot, called The Annoying Orange, can be accessed through different mobile applications. The Annoying Orange is a popular character on Youtube. Nokia uses this character as a chatbot to promote the Instant Messaging services for mobile devices. Badges can be earned by chatting with the chatbot. When a user obtains a badge, he has the possiblity to share the information on Facebook. The Annoying Orange chatbot chatbot is accessible via Gtalk, Ovi chat, Windows Live Messenger and Yahoo Messenger

Insurance Help System a chatbot / virtual assistant representing Bank of Scotland Insurance

since Apr 2011 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Insurance Help System This Online Assistant answers questions for website visitors about Bank of Scotland's Home Insurance. The system is launched from the search box on the Home Insurance page.

Millie a chatbot / virtual assistant representing Hermes UK

     by Synthetix since Mar 2011 in English, Web, Branded conversations, Customer service, Text recognition, Trade, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Millie Hermes UK have launched a Virtual Assistant built by Synthetix, called Millie. Hermes operate their own independent courier network delivering over 100 million parcels each year on behalf of some of the UK's largest online retailers including Next Directory, QVC, JD Williams and Debenhams. Millie is designed to help end customers check, track and send their parcels via the Hermes network.

Dorian a chatbot

     by Elzware since Jun 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Proof of Concept, Sales, Social, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dorian Ok, this is a business bot which has Phil Hall's face digitised and active on the front page.

This is a focussed set of goal objectives built in to the system which doesn't chat too much around the houses.

Getting this kind of balance right on a company by company basis is the nub of it when you get the right team on board.

Low Cost Holidays a chatbot representing Low Cost Holidays

     by Synthetix since May 2010 in English, Web, Branded conversations, Customer service, Text recognition, Travel, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Low Cost Holidays Synthetix has successfully deployed another smartAgent into the Travel and Tourism sector for Low Cost Holidays. Visitors to http://www.lowcostholidays.com click on the Help & Information tab and are connected with a smartAgent which is there to answer queries twenty-four hours a day, seven days a week. The smartAgent has been implemented to improve the customer experience and reduce the routine inbound enquiries (both e-mail and calls) to their contact centre. It was launched at the time of the volcanic ash crisis and immediately became one of Synthetix busiest deployments.
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