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by Creative Virtual since Nov 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.
| since May 2012 in English, Web, Branded conversations, Facial expressions, Gestures, Text recognition, Text synthesis, Avatar, Commercial |
Zen is an experimental javascript chatbot, the intention is to have her be the mascot for the whole site, all enquiries and functions of the site will be carried out through her. |
by The Selfservice Company since Mar 2012 in English, Web, Customer service, Facial expressions, Gaming, Gesture recognition, Gestures, Knowledge management, Sales, Text recognition, Text synthesis, TV & gaming, Avatar, Commercial |
Anna is an emotionally driven, 3D Virtual Assistant which answers customer questions regarding their gaming, account and general queries. No only does Anna create empathy with accurate and emotional responses to customer questions, but she offers the customer live chat interaction should more complex queries arise. Anna has already had an immediate impact by increasing the customer experience and reduced the email and live chat contact volumes.
Harriet
a chatbot / virtual assistant representing Harrow Council
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by Creative Virtual since Oct 2011 until May 2012 in English, Web, Branded conversations, Customer service, Facial expressions, Government, Text recognition, Animated avatar, Commercial |
Harrow Council's Virtual Assistant, Ask Harriet, is located on the council website to answer enquiries specifically about Housing and Council Tax benefits. This V-Person™ template design is very user-friendly and allows visitors to enter their question in the free text box or chose from a list of clickable FAQs.
Mia
a chatbot / virtual assistant representing Co-operative Banking Group
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by Artificial Solutions since Oct 2011 in English, Web, Facial expressions, Finance & legal, Knowledge management, Text recognition, Text synthesis, Avatar, Commercial |
The Co-operative implemented Mia (My Interactive Adviser), is an intelligent, humanlike virtual assistant who works alongside the real contact centre employees, instantly providing them with the correct answers to a wide range of banking and insurance questions.
Lucy
a chatbot / virtual assistant representing Lloydspharmacy
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by Creative Virtual since Sep 2011 until Dec 2011 in English, Web, Body health, Branded conversations, Customer service, Facial expressions, Text recognition, Animated avatar, Commercial |
Ask Lucy is Lloydspharmacy's online heathcare assistant. She is available 24/7 on the Lloydspharmacy website and can answer questions about weight loss, hair loss and even dealing with the common cold. This V-Person™ install features an animated avatar, a box for free text entries, a list of clickable FAQs and an In-Conversation survey (ICS).
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by Creative Virtual since Jul 2011 in English, Web, Branded conversations, Facial expressions, Pets & animals, Text recognition, Animated avatar, Commercial |
Ask Annie is available on the RSPCA website 24/7 to provide information on all main species of domestic and wild animals including information relating to general pet care, animal welfare law, animal rehoming and vet care. This V-Person™ can also help users find local vets, council, police and fire and rescue services in their area. |
by Creative Virtual since Oct 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Visitors to the M&S Bank website are greeted by the friendly face of Hannah, their online Virtual Assistant. This V-Person™ system features an In-Conversation Survey (ICS) to help gather information about the usefulness of provided answers and call savings.
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by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Text recognition, Travel, Animated avatar, Commercial |
Located on the Contact Us page of On the Beach’s website, animated avatar Alison is available 24 hours a day to answer questions. She is an expert on beach holidays and can even give users current weather information for holiday destinations (try asking “What is the weather in Tenerife?”). The template design for this V-Person™ includes a context sensitive customer service/promotional area on the bottom right so that a variety of clickable images are displayed depending on the user input.
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by Creative Virtual since Sep 2010 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Visitors to the Tesco Mobile Help page are greeted by the friendly face of Ask Rachel, Tesco Mobile’s V-Person™. Animated Rachel, Head of Virtual Customer Service, answers questions falling under a wide range of categories including phone deals, contracts and problems. Rachel’s integrated SmallTalk also allows her to chat with users about herself giving information about her family, her pets and her birthday.
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Erwin van Lun CEO/Founder Chatbots.org Email Erwin Phone (GMT +1): +316 21 567 657 
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Futurist and author, Erwin Van Lun, founder of chatbots.org, is your man! Tell me why.
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