Virtual agents / Chatbots
in United States

Ann, the virtual assistant of Aetna, the US health care company, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members’ questions, helping them with the registration process or with recovering forgotten user names or passwords.

Morti is a chat bot that “lives” in pChat, a chat room script written by Dave Morton of Geek Cave Creations. Based initially on both the ALICE Annotated AIML set, and Program O, both have been heavily modified with the intended goal of creating a more robust bot. Morti has several built in features, such as Google, Wiki and ask.com searches, and other features are either planned, or in development.

This time InteliWISE challenged with a task: how to improve the website of the oldest Harley Davidson dealer in the USA. We provided an attractive, smart and bright cowgirl who not only talks with clients but also presents multimedia.

The Joebot robot is a content-packed, walking, talking interactive buddy with a sense of humor and rhythm. Featuring voice command control, the Joebot robot is capable of responding to key phrases via sound sensors; he can also be controlled by his responsive hands or by the Robosapien™ robot’s remote controller.

The Joebot robot is not your average Joe – in fact, he can beatbox and dance – just tap out a beat and he will repeat it perfectly while grooving along. His movements are fast and fluid, and he is able to avoid obstacles via infrared sensors or detect if he falls over with tilt sensors. Various modes include Wandering, Patrol, Talk, Guard and Battle Modes. In Battle Mode, for example, he will wander freely while tracking and blasting objects with his hand LEDs; you can even challenge him to a “duel” using any TV (IR) remote controller.

EVA is a Virtual Travel Agent who understands customers’ travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.

Imagine yourself on the crew of the Starship Enterprise.  Have a conversation with the Fake Mr. Spock and experience a unique science fiction episode custom made just for you.  Suitable for viewing and chatting on a mobile device. 

Frank answers all of your Verizon customer service support questions.

Presented to the world in July 2009, Continental Airlines’ Virtual Expert ‘Alex’ provides the world’s fifth largest airline with a positive, controlled, and dynamic customer experience. The results from implementing Alex were immediate. Within the first three months, Alex interacted with over 1 million Continental Airline customers and currently answers over 60,000 questions per day. Alex is also proving to be an invaluable tool for reservation agents, who are using Alex to answer customer questions quickly and consistently.

Cindy is a CML (Conversation Markup Language) Interpreter. It implements all user cases listed in the CML specification. When you download Cindy or sign up for the Novabot hosting service, a set of sample CML sources will be provided to show you what CML can do, as well as being a practical CML FAQ chat bot. You can ask questions about CML and weather. The source code also contains examples for more complex CML features like flow control and Topic merging. It is XML based chatbots language and interpretation engine, with web-hosting service.

This virtual agent will help students at American universities become familiar with Microsoft Live@edu, a no-charge suite of online communication and collaboration tools for students, staff and alumni. The chatbot facilitates a competition that is part of Microsoft’s campaign to promote the company’s services for educational institutions.

By adding getlive@live.com as a contact in Windows Live Messenger, students can begin communicating with the chatbot and participate in the competition. Students will then receive a new question about Live@edu each day until an incorrect answer is received. The student with the longest chain of correct answers is eligible to win a variety of prizes including an Xbox 360. By participating in the contest, students not only have an opportunity to win great prizes, but also gain familiarity with the features of Microsoft Live@edu.